Thomas Berube
Inver Grove Heights,MN
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement. Hardworking Auto Damage Appraiser with [Number] years of [Area of expertise] experience. Expert in [Type] automobiles with proven history of effective collaboration and best-in-class accuracy. Dedicated to transparency, proactivity and [Skill]. Adept at completing efficient and accurate damage estimates for cars, vans and light trucks. Knowledgeable about coordinating documentation, scheduling appointments and setting up rental cars for customer use. Auto Damage Appraiser with dedication to accuracy, efficiency and best-in-class work. Known for providing fast and correct quotes, liaising between multiple parties with honesty and working toward great solutions. Trained in [Software] use and [Type] appraisals.
Overview
38
38
years of professional experience
Work History
Auto Collision Estimator
Inver Grove Collision
01.2020 - Current
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Used [Software] to calculate damages and claim values.
Auto Glass Installer
Safelight Auto Glass
06.2014 - 12.2019
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Kept work areas organized, clean and free of hazards.
- Processed returns of glass and moldings.
- Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
- Met or exceeded company-defined quality and production goals.
Owner Berube Auto Glass
Me
11.2002 - 06.2014
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Accepted and processed payments for services.
- Replaced windshields and windows in vans, trucks and cars.
- Kept work areas organized, clean and free of hazards.
- Processed returns of glass and moldings.
- Discussed tint and accessories options.
- Wrote tickets, updated accounts and closed out work orders.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Met or exceeded company-defined quality and production goals.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Maintained inventory of automotive tools and installation materials.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Documented all service records and customer information to foster accuracy.
Auto Damage Field Appraiser
Midwest Auto Damage Appraisers
07.2010 - 06.2011
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
Field Appraiser
Minnesota Auto Damage Appraisers
11.2000 - 05.2004
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Accurately estimated parts and labor for over [Number] repairs in [Timeframe].
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
Auto Glass Manager
Master Collision Group
11.1998 - 11.2000
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
Auto Body Technician
Cara
05.1998 - 11.1998
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Auto Body Technician
Abra
01.1988 - 11.1996
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Auto Body Technician
Crossroads Collision Center
07.1985 - 12.1987
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
Education
Auto Body Repair - Auto Body
St. Paul TVI
St Paul Mn06.1985
High School Diploma -
Johnson Sr High
St. Paul Mn05.1982
Skills
- Emergency Situations
- Improvement Plans
- Loss Calculations
- Performance Management
Timeline
Auto Collision Estimator
Inver Grove Collision
01.2020 - Current
Auto Glass Installer
Safelight Auto Glass
06.2014 - 12.2019
Auto Damage Field Appraiser
Midwest Auto Damage Appraisers
07.2010 - 06.2011
Owner Berube Auto Glass
Me
11.2002 - 06.2014
Field Appraiser
Minnesota Auto Damage Appraisers
11.2000 - 05.2004
Auto Glass Manager
Master Collision Group
11.1998 - 11.2000
Auto Body Technician
Cara
05.1998 - 11.1998
Auto Body Technician
Abra
01.1988 - 11.1996
Auto Body Technician
Crossroads Collision Center
07.1985 - 12.1987
Auto Body Repair - Auto Body
St. Paul TVI
High School Diploma -
Johnson Sr High
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