Thomas Bianco

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

All phases of residential and commercial painting and drywall repair.

• Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
• Continuously updated knowledge on industry trends and best practices through attending conferences and workshops.

• Utilized advanced diagnostic tools accurately to pinpoint vehicle malfunctions swiftly, reducing downtime for clients.
• Coordinated effectively with service advisors and parts department, ensuring seamless delivery of vehicle repair services to clients.
• Enhanced customer satisfaction by providing efficient and accurate diagnostic services for vehicle issues.
• Consistently met or exceeded productivity goals within the workshop by prioritizing tasks effectively based on urgency and complexity.
• Participated in ongoing training programs to stay current with industry best practices, enhancing overall service quality.
• Increased workshop productivity by effectively managing time and resources during auto service procedures.

• Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
• Helped customers take merchandise out of store and loaded items into vehicles.
• Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
• Improved customer experience by offering assistance with locating products throughout the store when needed.
• Returned unwanted items to correct store locations and restocked shelves.
• Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
• Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
• Collaborated with team members to maintain a well-organized and efficient work area.