Thomas Bickley
Chicago,IL
Summary
A dynamic leader with a proven track record at Amazon, adept in operations management and staff training. Excelled in driving key metrics, surpassing goals with a focus on efficiency and customer satisfaction. Skilled in relationship building, demonstrated through effective cross-functional collaboration. Achieved significant process improvements, showcasing strong analytical and leadership abilities. A problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Area Manager
Amazon
12.2022 - Current
- Started as a Tier 1 Associate in July 2021, and have been promoted 3 times.
- Led a team of associates in a fast-paced AMZL delivery station, overseeing day-to-day operations to ensure timely and accurate package delivery.
- Drive key performance metrics, including on-time delivery, package quality, and safety, consistently surpassing goals and contributing to the station's success.
- Implement and optimize standard work processes to enhance efficiency, productivity, and customer satisfaction, resulting in streamlined operations and improved delivery times.
- Fostered safety, quality, and continuous improvement in culture through regular training, coaching, and performance feedback, reducing quality errors and raising the station's quality metrics.
- Collaborate cross-functionally with various teams, including transportation, fulfillment centers, and customer service, to resolve issues, and improve overall performance.
- Utilize data analysis and reporting tools to track performance metrics, identify trends, and implement data-driven solutions for process improvements and cost optimization.
Legal Administrative Assistant
Designed By Us
05.2020 - 07.2021
- Supported legal department by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets, and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Scheduled and coordinated meetings between legal teams and clients.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Maintained organized client databases for streamlined communication between offices and clients.
Education
Bachelor of Arts - Criminology, Justice & Law
University of Illinois At Chicago
Chicago, IL05-2021
Paralegal Certification - Legal Studies
Chicago State University
Chicago, IL11-2023
Skills
- Staff Management
- Operations Management
- Multi-unit management
- Relationship building and management
- Staff Training and Development
- Business Planning
- Operations
- Controlling costs
- Database Management
- Attention to Detail
- Leadership skills
Timeline
Area Manager
Amazon
12.2022 - Current
Legal Administrative Assistant
Designed By Us
05.2020 - 07.2021
Bachelor of Arts - Criminology, Justice & Law
University of Illinois At Chicago
Paralegal Certification - Legal Studies
Chicago State University
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