Overview
Work History
Education
Skills
Timeline
Generic

Thomas Bieker

Newport Beach,CA

Overview

4
4
years of professional experience

Work History

Lead Host

Tavern House Kitchen & Bar
02.2023 - Current
  • Greet customers warmly upon arrival and provide friendly and warm presence throughout dining experience.
  • Cultivate positive guest relations by managing information and orchestrating speedy seating.
  • Train all new employees on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolve guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Develope and maintain up-to-date knowledge of menu items and daily specials to accurately respond to customer questions.
  • Answer customer questions about hours, seating, and menu information.
  • Accommodate special seating requests for guests to enhance satisfaction.
  • Take reservations and to-go orders by phone, answer customer questions, and inform of accurate wait times.
  • Relay guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Promote business loyalty by creating positive customer relationships.
  • Organize, stock and clean restaurant during shifts to maintain welcoming appearance.
  • Complete daily opening and closing checklist duties without fail.
  • Help facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Business/Sales and Marketing Assistant

Golden Gate Truck Center
01.2020 - 07.2022
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Collaborated with cross-functional teams to develop and implement market research strategies.

Education

Associate of Arts - Business Management

Orange Coast College
Costa Mesa, CA
12.2024

Skills

  • Hardworking
  • Dedicated
  • Good Listener
  • Adaptive
  • Extrovert
  • Leader

Timeline

Lead Host

Tavern House Kitchen & Bar
02.2023 - Current

Business/Sales and Marketing Assistant

Golden Gate Truck Center
01.2020 - 07.2022

Associate of Arts - Business Management

Orange Coast College

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Thomas Bieker