Thomas Bielawski
Brantley County,GA
Summary
Military veteran and former special agent turned Technology Professional with experience in computer and technical support, software engineering, customer service, and small business ownership. Proven track record in collaborative team environments, client support and customer service, investigation and analysis, debugging and troubleshooting, and handling confidential information(inactive security clearance). Thorough report writer with strong attention to detail and strong communication skills. Fast learner with track record of learning new skills on the job. Ready and willing to put my grit and determination, and my unique background and experience, to work and contribute to mission success.
Overview
18
18
years of professional experience
Work History
Associate Mobile Software Engineer
ACS Technologies
10.2022 - 01.2024
- Onboarded new customers by converting our 'core' app to customized and branded iOS and Android apps our customers were proud to have
- Provided white-glove service to customers while migrating from V1 to V2 apps and onboarding new apps
- Learned new programming language framework and tech stack required by the job (React Native, Android/iOS development)
- Learned codebase by cloning our core repo and turning it into a fully customized client repo
- Collaborated in Agile team environment, participated in sprint planning and sprint review
- Regularly committed clean, functional code to GitHub repositories using company SOP for merging and deployment
- Demonstrated flexibility and willingness to learn
- Recognized for good performance and quick adaptation to my job via internal communications
- Constructed mobile apps using MacOS, VS Code, Jetbrains IDEs, xCode, Android Studio, along with PhotoShop, Docker
- Created Confluence reference documents for team use and kept process documentation up-to-date
- Completed 16 customer app migrations from V1 to V2, onboarded 16 new customer apps (Android and iOS each), completed 95 app customizations
- Participated in the project management planning and development process (known as the Software Development Life Cycle)
- Participated in the planning and coordinating of the project duties and responsibilities for each "sprint" (two-week work session)
- Participated and held "sprint" process meetings, reviews, and planning sessions
- Completed work milestones outlined in contractual statements of work between client and employer
Junior Software Engineer
NLP Logix
12.2021 - 10.2022
- Learned new programming language (c#) and corresponding frameworks required by the job
- Learned codebase by handling QA-generated bug tickets, resolving bugs, and submitted code fixes
- Collaborated in Agile team environment, participated in sprint planning and story development
- Committed code regularly to GitHub repos for version control, code integrity, and CI/CD deployment staging
- Demonstrated flexibility and willingness to learn by working on three teams simultaneously, including two project teams and client-support
- Recognized for good performance with point system for enhancing semi-annual bonus
- Developed code front and backend components and web services using C#, DotNet, Blazor, CSS, Visual
- Participated in the project management planning and development process (known as the Software Development Life Cycle)
- Participated in the planning and coordinating of the project duties and responsibilities for each "sprint" (two-week or three-week work session)
- Participated and held "sprint" process meetings, reviews, and planning sessions
- Completed work milestones outlined in contractual statements of work between client and employerStudio, CosmosDB
- Contributed to various components and API stacks such as Student Enrollment, Business Provider, Marketplace, Reimbursements, and more
- Regularly committed clean, functional code to GitHub repositories using company SOP for merging and deployment
- Managed support incidents from start to finish, including receiving the complaint, troubleshooting the issue, communicating with the customer, applying corrective code fixes and database updates, testing, and ensuring completion
Owner/CEO
Liberty Fishing Company
04.2016 - 12.2023
- Owner and operator of small online retail business
- Completed sales forecasts for inventory and property procurement, budgets forecasting, and general business planning
- Managed company inventory, procured new inventory from suppliers, oversaw stocking and inventory assembly
- Negotiated business agreements, pricing, and sales conditions with product suppliers
- Managed personnel, organized daily operating routines, managed routine office needs
- Acquired general office equipment and supplies as well as specialized equipment for manufacturing and assembly
- Managed inventory reception and stocking, product assembly, and product packaging
- Managed order fulfillment process including reception, packing, documentation, shipping, follow-up engagement, and customer service
- Planned and organized company operations, including remote site sales, convention operations, and public appearances
- Conducted marketing operations, managed business expenses and finances
- Maintained accounting records, taxes and legal records, and licenses
- Fulfilled, packaged, shipped orders
- Designed, customized, and maintained company website
- Provided amazing customer service
- Ceased business operations in December, 2023, due to economic conditions and poor sales
Special Agent Investigator
South Carolina Law Enforcement Division (SLED)
11.2012 - 04.2016
- Conducted investigations pertaining to the Criminal Code of South Carolina relating to alcohol and gambling violations
- Managed numerous multi-jurisdictional investigations, which resulted in criminal prosecutions and case closures
- Managed confidential information and informants, documented informant application files, maintained informant legal records, managed informant use and activities
- Managed investigative funds, documented expenditures, completed detailed financial reporting
- Managed specialized equipment used in operations, documented usage, provided reports of equipment accountability
- Acted as assistant evidence and property custodian, ensuring accountability and documentation of a incoming and outgoing agency property, equipment, and evidence; performed evidence and property accountability audits and reports
- Conducted operational planning including procuring the necessary personnel, equipment, and funds to support large investigations and operational actions
- Conducted operational reviews, including briefing and debriefing, documented operational actions
- Managed and documented property and asset seizures, evidence inventories, maintained property records and reports for chain-of-custody and legal proceedings
- Conducted investigations of violations of the South Carolina Administrative Code and filed administrative charges against licensed businesses
- Seized inventory and property from licensed businesses when necessary, documented and stored inventory as evidence, maintained detailed legal property and evidence records
- Participated and testified in administrative legal proceedings, completed case reports, documented case proceedings, managed evidence and property used in support of legal proceedings
- Routinely seized large amounts of cash through illegal gambling investigations, documented such seizures according to policy, submitted seized money to agency financial personnel, maintained records of seizures for accountability and legal proceedings
Law Enforcement Professional (Investigations Mentor/Trainer)
MPRI / L-3 Communications
12.2009 - 01.2012
- Deployed to Afghanistan as civilian employee of MPRI/L3, DoD Law Enforcement Professional (LEP) Program
- Participated in joint US/Afghan military and law enforcement operations, mentored Afghan police and US military forces on police procedure
- Provided law enforcement expertise to US Military units and personnel, Afghan National Police, Afghan Border Police, and Afghan Investigative Surveillance Unit
- Conducted assessments of Afghan law enforcement expertise and capabilities, documented findings, conducted staff and commander briefings
- Organized and managed mentorship and training for local Afghan law enforcement counterparts
- Facilitated the flow of intelligence from Afghan law enforcement to US Military counterparts
- Conducted operational planning and logistics for actions and operations, procured necessary equipment needed to support operations
- Assessed a communications deficiency among Afghan law enforcement, provided a detailed solution plan to US Military commander, arranged for equipment allocation, distribution, and training to address the deficiency
- Conducted operations with US Military and Afghan partners, provided on-site evidence exploitation expertise, seized and documented evidence for legal and custodial accountability, submitted evidence for lab analysis, facilitated communication of lab findings
- Created operational and investigative plans to assist Afghan counterparts in their ongoing investigations and police operations
- Reduced attacks on US and allied forces through numerous enemy weapons cache seizures, passed critical mission intelligence to US military counterparts, and assisted locating/removing high-value targets from the battlespace
- Maintained secret clearance (now inactive)
Special Agent Investigator: Alcohol Law Enforcement
Florida Division of Alcoholic Beverages & Tobacco (ABT)
12.2005 - 12.2009
- Conducted investigations pertaining to Florida Criminal Statutes relating to alcohol and gambling violations
- Managed numerous multi-jurisdictional investigations, which resulted in criminal prosecutions and case closures
- Managed confidential information and informants, documented informant application files, maintained informant legal records, managed informant use and activities
- Managed investigative funds, documented expenditures, completed detailed financial reporting
- Managed specialized equipment used in operations, documented usage, provided reports of equipment accountability
- Acted as assistant evidence and property custodian, ensuring accountability and documentation of a incoming and outgoing agency property, equipment, and evidence; performed evidence and property accountability audits and reports
- Conducted operational planning including procuring the necessary personnel, equipment, and funds to support large investigations and operational actions
- Conducted operational reviews, including briefing and debriefing, documented operational actions
- Managed and documented property and asset seizures, evidence inventories, maintained property records and reports for chain-of-custody and legal proceedings
- Conducted investigations of violations of the Florida Administrative Code and filed administrative charges against licensed businesses
- Seized inventory and property from licensed businesses when necessary, documented and stored inventory as evidence, maintained detailed legal property and evidence records
- Participated and testified in administrative legal proceedings, completed case reports, documented case proceedings, managed evidence and property used in support of legal proceedings
- Routinely seized large amounts of cash through illegal gambling investigations, documented such seizures according to policy, submitted seized money to agency financial personnel, maintained records of seizures for accountability and legal proceedings
Education
Associate's in Science Degree - Computer Science
Florida State College Jacksonville
05.2021
Google Cyber Security Professional program -
Coursera
09.2024
Intro to Networking, Intro to Cyber Security -
Cisco Networking Academy
06.2024
Full stack web development -
Bloom Institute of Technology
11.2021
Skills
- Documentation
- GitHub / Version Control
- Operating Systems
- Programming Languages Databases
- Ticketing Systems (Jira)
- Basic Cyber Security & Basic Networking
- Technical Support & Customer Service
- Computer Systems Applications
- Written and Verbal Communications
- Independent Work Team Collaboration
- Interpersonal Relations
- Trustworthy & Dependable
- Enthusiastic Learner
- Investigation/Analysis Debugging
- Adaptable & Resourceful
- Customer / client-first mindset
- Multitask / Triage / Prioritize
- Law Enforcement Operations
- Law Enforcement Communications
Timeline
Associate Mobile Software Engineer
ACS Technologies
10.2022 - 01.2024
Junior Software Engineer
NLP Logix
12.2021 - 10.2022
Owner/CEO
Liberty Fishing Company
04.2016 - 12.2023
Special Agent Investigator
South Carolina Law Enforcement Division (SLED)
11.2012 - 04.2016
Law Enforcement Professional (Investigations Mentor/Trainer)
MPRI / L-3 Communications
12.2009 - 01.2012
Special Agent Investigator: Alcohol Law Enforcement
Florida Division of Alcoholic Beverages & Tobacco (ABT)
12.2005 - 12.2009
Intro to Networking, Intro to Cyber Security -
Cisco Networking Academy
Full stack web development -
Bloom Institute of Technology
Associate's in Science Degree - Computer Science
Florida State College Jacksonville
Google Cyber Security Professional program -
Coursera
Similar Profiles
Amanda JosephAmanda Joseph
Territory Account Manager at ACS TechnologiesTerritory Account Manager at ACS Technologies
Zackary TrotterZackary Trotter
Technical Support Specialist at ACS TechnologiesTechnical Support Specialist at ACS Technologies
Heather LearnHeather Learn
Associate Market Manager at ACS TechnologiesAssociate Market Manager at ACS Technologies