THOMAS BIGGIE

• Operation and testing of 9 vacuum furnaces including monitoring, system maintenance between runs, fluid evaluation/changes as necessary, and insulation repair/replacement as required
• Works closely with operations department personnel to reduce downtime and improve equipment utilization
• Strong ability to read, interpret and understand blueprints and drawings including identifying parts to drawing and material identification
• Performs preventative maintenance on all equipment as per scheduled downtime and enter work orders
• Possesses fundamental understanding of vacuum furnace systems allowing for expedited diagnostics

• Monitored safety compliance to maintain strict standards and protect team members from harm
• Evaluated technician diagnostics to determine quality levels and verify isolated root causes of any identified faults
• Improved knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members
• Developed and implemented employee incentive and training programs to promote proficient performance among 8+ team members

• Ensured proper Lock Out Tag Out procedures were adhered to prior to servicing of equipment or machines
• Inspected coatings and reporting of abnormalities to process engineers and management
• Performed specialized tasks, such as component media grit blasting to ensure proper surface preparation prior to coatings

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
• Completed 3 customer orders and warranty services according to manufacturer specifications.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.

• Promoted to Service Center Manager (02/2015)
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
• Successfully identified, developed, and lead others in fast-paced team environment
• Met with customers to discuss service needs and develop effective and practical solutions
• Well versed in point-of-sale systems, including but not limited to payroll, sales, weekly orders, receiving of shipments, understanding of P&L and direct reports
• Achieved 1 million dollars in net sales 2015, 2016, 2017

Assistant Service Center Manager | Nanuet, NY

• Promoted to Assistant Service Center Manager (07/2013)
• Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
• Helped with planning schedules and delegating assignments to meet coverage and service demands
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels

Senior Lube Technician | Suffern, NY

• Promoted to Senior Lube Technician (02/2012)
• Managed quality assurance program including on site evaluations, internal audits, and customer surveys
• Lead by example using clear, fair, and motivating communication
• Ensured training processes were being properly executed with lower level technicians
• Assisted management with opening and closing procedures, such as daily cash counts, and bank deposits

Quick Lube Technician | Mamaroneck, NY

• Hire date (10/2011)
• Maintained fleet vehicles in quality working order with preventive and corrective maintenance expertise
• Monitored and delegated general shop maintenance
• Performed daily shop maintenance including, but not limited to, cleaning oil spills, maintaining lobby cleanliness, and adhering to OSHA regulations