THOMAS BLANCHARD
Philadelphia,PA
Summary
Dynamic and approachable Store Manager with over 25 years of experience in service and support, consistently delivering exceptional customer experiences. Proven expertise in conflict mediation, customer service, time management, and sales, fostering a collaborative team environment that drives results. Committed to enhancing customer loyalty and satisfaction through innovative solutions and a strong focus on individual needs. A track record of building lasting relationships that contribute to overall organizational success.
Overview
25
25
years of professional experience
Work History
Package Car Driver
UPS
04.2019 - Current
- Delivered packages efficiently, adhering to established delivery routes and schedules.
- Ensured compliance with safety regulations and company policies during operations.
- Maintained vehicle cleanliness and performed routine inspections to ensure optimal performance.
- Collaborated with team members to streamline delivery processes and improve service quality.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction.
- Contributed to team success by assisting coworkers with heavy lifting and challenging tasks when necessary.
- Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
Customer Service Representative
IKEA Home Furnishings
06.2017 - 12.2019
- Assisted in fulfillment of customer orders placed in person, via email, online and by telephone.
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Cultivated strong value-added relationships with customers daily by delivering product knowledge to drive business development.
- Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.
Assistant Store Manager
Save A Lot
03.2015 - 06.2017
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
- Handled all scheduling for store shifts to ensure proper staffing at all times.
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Coached and developed store associates through formal and informal interactions.
Store Associate
Lowes Companies Inc
01.2016 - 06.2017
- Maintained visually appealing and effective displays for the entire store.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Educated customers on product and service offerings.
- Answered customers' questions and addressed problems and complaints in person and via phone.
General Manager
Subway
05.2001 - 12.2014
- Grew the business by creatively driving sales and maintaining cost controls.
- Managed scheduling for 40 employees to ensure optimal productivity.
- Built customer and employee loyalty and effectively implemented operational strategies.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Met operational objectives by establishing a qualified staff, promoting adherence to company policy, regulations and providing outstanding customer service.
- Hired, coached and trained staff and monitored performance.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Reduced costs by monitoring equipment and food inventory while negotiating and purchasing supplies to maximize profitability.
Education
Associate of Arts - Liberal Arts with Honors
Community College of Philadelphia
Philadelphia, PASkills
- Strong organizational skills
- Flexible team contributor
- Analytical problem-solving
- Collaborative team management
- Effective project oversight
- Efficiency and time management
- Team collaboration
Timeline
Package Car Driver
UPS
04.2019 - Current
Customer Service Representative
IKEA Home Furnishings
06.2017 - 12.2019
Store Associate
Lowes Companies Inc
01.2016 - 06.2017
Assistant Store Manager
Save A Lot
03.2015 - 06.2017
General Manager
Subway
05.2001 - 12.2014
Associate of Arts - Liberal Arts with Honors
Community College of Philadelphia