Thomas Mullens
Packaging, Field Services Leader
Fullerton,CA
Summary
Experienced professional prepared to drive organizational success through strategic initiatives and effective team leadership. Known for fostering collaborative environments and achieving impactful results. Valued for adaptability and reliability in dynamic settings, leveraging skills in business strategy and team coordination.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Corporate Manager - Technical Services – North America
Amcor Global Rigid Packaging Solutions
10.2022 - Current
- Manages the North American (including Canada) Technical Services Team.
- Managing $1.2mm + budget and reduced operating costs by $200k for FY25.
- Managed project to create app on phone for reporting visitations. This yielded faster communication to all leadership teams.
- Created and streamlined metrics reporting system for monthly department reporting to executive leadership.
- Supported customer and plant’s issues and outperformed cost avoidance to ~$800k savings (FY22).
- Strong collaboration with Engineering, Commercial, Plants, and PMO Group to execute product launches on time for customer satisfaction and revenue.
- Responsible for technical liaison between Amcor and its customers.
Senior Engineer II - Technical Services – Southwest Region
Amcor Global Rigid Packaging Solutions
05.2019 - 10.2022
- Project Management: Coordinating Pepsi fill line matrix with Commercial and Tech Service Team.
- Built the Technical Services SharePoint site for easier report generation and collaboration with functional groups.
- Strong visitation and service presence in region which carried through the COVID crisis. This was recognized personally executive leadership.
- Supported customer and plant’s issues and outperformed cost avoidance to ~$350k savings (FY22).
- Strong collaboration with Plants and PMO Group to execute product launches for maximized revenue.
- Supported Chino for unit and production tool qualifications, then followed through for trials.
- Responsible for technical liaison between Amcor and the customer to determine the requirements that all Amcor product lines meet system requirements for the Southwest Region.
- Strong documentation of TVSR’s in Windchill for customer service and investigations of major or ongoing complaints from the field.
Plant Quality Manager – Chino, CA
Amcor Global Rigid Packaging Solutions
02.2014 - 05.2019
- Responsible for the Quality Assurance functions for the one of the most complex facilities in the company. Reported to the Plant Director with dotted line to VP of Quality Systems, Engineering Standards.
- Collaborate with Program Managers and Engineering for new product launches, validate specifications through Process Capability review.
- Lead Point Team for Wine Segment supply chain improvement 1 year- Generated $1.5MM to bottom line.
- Manage relationships with commercial client accounts such as Coca-Cola, Pepsi Cola and Nestle for improvement or service needs. Collaborate with Technical Services for client’s efficiencies and losses including covering for Tech Reps.
- Responsible for collaborating with management team and corporate office merging two facilities into one Mega Facility for all quality functions. Facility projected to be top five in the organization for annual volume for size and scope.
- Manage Salary and Hourly personnel at location responsible for the coordination and performance of the plant’s overall quality.
- Support and train new Quality Managers for proper onboarding –Fairfield, CA.
- Responsible for the Quality Assurance functions for the Chino Facility reporting to the Plant Manager with dotted line to VP of Quality Systems, Engineering Standards.
Regional Manager, Continuous Improvement
Amcor Global Rigid Packaging Solutions
01.2013 - 02.2014
- Responsible for the Continuous Improvement Program for the National Region. This consisted of 12 facilities from the East to West Coast reporting to the Sr. Director of Operations.
- Collaborated with corporate and plant leadership; implemented material scrap recovery program in plants with Diversified Products resulting over $400K for Fiscal Year to date savings.
- Collaborated and lead discussions with corporate business analysts to modify SAP software templates. This helped the plants understand the downtime across the platforms in our business.
- Managing multiple projects including Downstream Efficiency, Scrap Recovery, Preform Light weighting, and Air Pressure Reduction to capture $370K in Fiscal year to date savings.
- Administrator of Critical to Customer Process Capability Report. This tracks CTC (Critical to Customer) Capability Indices across North America to ensure compliance to customer expectations. This aids risk avoidance for claims with customers. Improved program by added performance year over year metric for incentive tracking purposes.
- Provided SPC and Statistics Training for R&D to Corporate Product Engineers for improved specification development and rollout of New Product Launches for robust process capability.
Regional Manager, Quality Assurance- West Region
Amcor Global Rigid Packaging Solutions
02.2009 - 01.2013
- Responsible for directing the quality assurance program for the injection and blow molding operations of the Western US Region reporting to Director of Operations.
- Direct salaried personnel at the assigned locations responsible for the coordination and performance of the plant’s overall quality.
- Responsible for implementing audit standard ISO 22000 +PAS223 in all Amcor Western Region Facilities to achieve GFSI certification. Provided leadership with first audit for organization and took best practices to each facility until all were certified.
- Design, implement and direct the quality assurance program for the assigned locations.
- Develop and implement continuous improvement plans for defect prevention programs by determining the cause of chronic defects. Recommend and stimulate corrective action with plant personnel / staff managers.
Quality Assurance Manager - Commerce, CA
Amcor Global Rigid Packaging Solutions
11.1998 - 02.2009
- Responsible for managing the quality assurance program for the injection and blow molding operations of Commerce Facility.
- Revitalized quality program. Reorganized department and enhanced skills of quality staff through cross training and multiple ASQ certifications (CQT, CQA, CQIA). Using Pareto techniques and fishbone problem solving, the plant QA testing program was overhauled to focus on critical to customer characteristics. This reduced trending customer complaints over 50% with year over year growth of 15%. Updated quality policies and procedures to comply with customer and FDA requirements. Implemented Good Manufacturing Practices. Reduced internal failure by 30% through use of team problem solving tools. DOE project reduced scrap and held ware through better process control. Achieved plant certification from FDA / IMS for producing single service milk containers.
Total Quality Manager
Schmalbach-Lubeca Containers USA, Inc.
06.1994 - 11.1998
- Managed a department of 5 people consisting of a lead and inspectors. Responsible for entire facility’s quality policies procedures. Provided technical service support for customers. Major accomplishments: Implementation of Good Manufacturing Practices (GMP), Gage talker SPC automation, reduced internal failure by 18% through Pareto Analysis, reduced external failure 46% through TQM development in plant. Other duties: Network Administrator (Novell), computer repairs, Software / Operating System Administrator.
Education
Bachelor of Science - Business Administration
University of Phoenix
11.1997
Skills
- Process optimization
- Field service expertise
- Collaborative team leadership
- Vendor relationship management
- Trainer in statistical quality control
- Six Sigma methodology
- Quality management proficiency
- Injection and blow-molding experience
- Process optimization leadership
- Organizational growth strategies
- Service excellence
- Prioritization and scheduling
- Effective communication
- Collaborative team management
Accomplishments
- Achieved greater efficiency and streamlined communication from customer visitation reports to key stakeholders by leading project to automate reporting through a developed phone app.
- Led project to update customer's line equipment matrix and automate much of the report helping team members with easier input and accuracy.
- Increased on site service revenue by 350% over two years through careful planning and customer relations, which improved actual to budget by 23%.
Certification
- Certified Six Sigma Black Belt # 7765 Expires 2027-12
- Certified Quality Engineer # 48475 Expires 2027-12
- Dale Carnegie Leadership Program June 2007
Timeline
Corporate Manager - Technical Services – North America
Amcor Global Rigid Packaging Solutions
10.2022 - Current
Senior Engineer II - Technical Services – Southwest Region
Amcor Global Rigid Packaging Solutions
05.2019 - 10.2022
Plant Quality Manager – Chino, CA
Amcor Global Rigid Packaging Solutions
02.2014 - 05.2019
Regional Manager, Continuous Improvement
Amcor Global Rigid Packaging Solutions
01.2013 - 02.2014
Regional Manager, Quality Assurance- West Region
Amcor Global Rigid Packaging Solutions
02.2009 - 01.2013
Quality Assurance Manager - Commerce, CA
Amcor Global Rigid Packaging Solutions
11.1998 - 02.2009
Total Quality Manager
Schmalbach-Lubeca Containers USA, Inc.
06.1994 - 11.1998
Bachelor of Science - Business Administration
University of Phoenix
Similar Profiles
Marco Antonio SaavedraMarco Antonio Saavedra
Blow Mold Tech at Amcor Rigid PackagingBlow Mold Tech at Amcor Rigid Packaging
Kyle DrummKyle Drumm
Production Supervisor at Amcor Rigid PackagingProduction Supervisor at Amcor Rigid Packaging
Lovepreet KaurLovepreet Kaur
Packer at Amcor Rigid PackagingPacker at Amcor Rigid Packaging
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom
JONATHAN DARDISJONATHAN DARDIS
Assistant Project Manager at Quality Production ServicesAssistant Project Manager at Quality Production Services