Thomas Borzoni
Rye Brook
Summary
Dynamic professional with a proven track record at all privouse places of employment, excelling in customer service and employee training. Skilled in strategic planning and financial analysis, I consistently enhanced guest satisfaction and streamlined operations, fostering repeat business and a high-quality service environment.
Overview
4
4
years of professional experience
Work History
Service Valet
The Boca Raton Resort and Club
Boca Raton
01.2025 - Current
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Resolved complaints in an efficient manner while maintaining high standards of customer service.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Validated customer information, such as name and phone number, to ensure accuracy in records.
Catering Staff Member
Potions in Motion
Boca Raton
05.2024 - Current
- Assisted catering manager with setting up the event space and ensuring all necessary items were present.
- Assisted caterers with food distribution by organizing food products and plating items.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Interacted with guests to obtain feedback on product quality and service levels.
Golf Caddie
Sunningdale Golf & Country Club
Scarsdale
06.2021 - Current
- Provided accurate readings of greens to aid in putting.
- Facilitated communication between players and course officials.
- Monitored, located and retrieved errant shots.
- Cleaned golf balls and clubs during and after the round.
- Conducted training sessions for new staff.
Chef
Naked Taco
Boca Raton
01.2024 - 05.2024
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Monitored quality, presentation and quantities of plated food across line.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supervised food preparation staff to deliver high-quality results.
Education
MBA - Finance
Florida Atlantic University
Boca Raton, FLSkills
- Financial analysis
- Project management
- Data analysis
- Customer service
- Market research
- Strategic planning
- Employee training
- Negotiation skills
Affiliations
- I'm an active member of the Pi Kappa Phi fraternity, where I took on a leadership role as Philanthropy Chair. In this position, I organized and led fundraising efforts to support our national charity, The Ability Experience, which empowers individuals with disabilities. This experience taught me how to balance leadership, academics, and service while contributing to a meaningful cause.
References
References available upon request.
Timeline
Service Valet
The Boca Raton Resort and Club
01.2025 - Current
Catering Staff Member
Potions in Motion
05.2024 - Current
Chef
Naked Taco
01.2024 - 05.2024
Golf Caddie
Sunningdale Golf & Country Club
06.2021 - Current
MBA - Finance
Florida Atlantic University
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