Thomas Bourque
Winnsboro,TX
Summary
Proven leader with a track record of enhancing operations and customer satisfaction at Daisy RV. Skilled in operations management and building client relationships, I increased sales revenue through strategic planning and team motivation. My background with the U.S. NAVY as an Airplane Engine Mech. underscores my technical expertise and commitment to safety and efficiency.
Overview
43
43
years of professional experience
Work History
Owner Operator
Daisy RV
01.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Sales Manager
Ballard Freedom Rv
02.2004 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Airplane Engine Mech.
U.S. NAVY
01.1982 - 02.1991
- Maintained a safe working environment by adhering to established safety guidelines during all maintenance activities.
- Enhanced team productivity by providing guidance and support to junior mechanics during challenging tasks.
- Developed expertise in a range of aircraft models through hands-on experience and specialized training courses.
- Contributed to customer satisfaction by promptly addressing and resolving in-flight technical issues, ensuring minimal disruption to passengers.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.1982
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
Timeline
Owner Operator
Daisy RV
01.2019 - Current
Sales Manager
Ballard Freedom Rv
02.2004 - 03.2018
Airplane Engine Mech.
U.S. NAVY
01.1982 - 02.1991
High School Diploma -
Pemberton Township High School
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