Thomas Bowie
Camden,DE
Summary
Accomplished Account Manager with a proven track record at Pepsi Bottling Ventures LLC, excelling in client relations and strategic planning. Skilled in fostering long-term relationships, resolving issues, enhancing client satisfaction, and driving revenue growth. Strong teamwork and project management abilities contribute to significant sales development and operational efficiency. Expertise in strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs. Committed to driving success for both clients and the company.
Overview
18
18
years of professional experience
Work History
Account Manager
Pepsi Bottling Ventures LLC
08.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager
Canada Dry
05.2016 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Gas Technician
Vorshell Brothers
06.2006 - 11.2016
- Contributed to a safer working environment through diligent adherence to company guidelines for personal protective equipment usage and hazard communication protocols.
- Collaborated with team members to complete complex projects, ensuring high-quality results within strict deadlines.
- Provided expert consultation for clients on energy-efficient gas solutions, resulting in cost savings and environmental benefits.
- Worked closely with manufacturers'' representatives to receive specialized training on new products, enhancing overall service capabilities offered to clients.
- Completed extensive training programs to remain current on advances in gas technology, ensuring optimal performance of installed systems.
- Improved safety standards by conducting thorough inspections and maintenance routines on gas systems and equipment.
- Enhanced customer satisfaction by providing timely and efficient repairs and installations of gas appliances.
Education
GED - Environmental Science
Smyrna High School
Smyrna, DE05.2003
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
- Sales development
- Issue resolution
- Networking skills
- Goals and performance
- Project management
- Documentation and reporting
Timeline
Account Manager
Pepsi Bottling Ventures LLC
08.2024 - Current
Account Manager
Canada Dry
05.2016 - 08.2024
Gas Technician
Vorshell Brothers
06.2006 - 11.2016
GED - Environmental Science
Smyrna High School
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