Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Brady

Thomas Brady

Windermere

Summary

Detail-oriented hospitality and administrative professional with proven expertise in high-volume food service and guest relations. Skilled in enhancing customer experiences and delivering exceptional service. Proficient in problem-solving, multitasking, and communication within fast-paced environments, with a strong foundation in hospitality operations and administrative coordination.

Overview

6
6
years of professional experience

Work History

Chef

Universal Studios
Orlando
12.2024 - Current
  • Prepared diverse dishes to meet high-volume demand in fast-paced kitchen.
  • Maintained cleanliness and organization of food preparation areas to ensure efficient workflow.
  • Adhered to food safety standards and sanitation guidelines consistently.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Inspected kitchen equipment for cleanliness and functionality prior to use.
  • Trained new chefs on cooking techniques and menu items to enhance team capability.

Concierge (College Program)

Walt Disney World Resort
Orlando
01.2024 - 12.2024
  • Assisted guests with reservations and special requests at a premier vacation destination.
  • Informed guests about park attractions, dining options, and entertainment schedules, enhancing their overall experience.
  • Leveraged knowledge of resort amenities to elevate guest satisfaction and create memorable stays.
  • Resolved guest inquiries and concerns promptly, ensuring a positive stay at the resort.
  • Partnered with Cast members to streamline service delivery for improved guest interactions and satisfaction.
  • Communicated effectively with various departments to fulfill guest needs seamlessly.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.

Administrative Assistant

Police and Fire Credit Union
Philadelphia
03.2020 - 01.2024
  • Coordinated scheduling for meetings and appointments, optimizing time management within the credit union.
  • Supported preparation of reports and presentations, enhancing clarity for management meetings.
  • Facilitated communication between departments, promoting collaboration and efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized events and activities to enhance community engagement initiatives.

Education

Some College (No Degree) - Hospitality Administration And Management

Rowan College of South Jersey
Glassboro, NJ

Skills

  • Menu development
  • Food safety
  • Cooking techniques
  • Equipment inspection
  • Inventory management
  • Customer service
  • Guest relations
  • Attention to detail
  • Time management
  • Multitasking and prioritization
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Scheduling management
  • Microsoft Excel
  • Data entry

Timeline

Chef

Universal Studios
12.2024 - Current

Concierge (College Program)

Walt Disney World Resort
01.2024 - 12.2024

Administrative Assistant

Police and Fire Credit Union
03.2020 - 01.2024

Some College (No Degree) - Hospitality Administration And Management

Rowan College of South Jersey
Thomas Brady