Thomas Brian Collins

• Designed and implemented C# and ASP.NET MVC backend search functionality for MS SQL ticket data, supporting company-specific filtering parameters to significantly streamline operational workflows.
• Built system for storing and retrieving images in SQL Server as binary byte data, enabling client-side reconstruction and display without external dependencies.
• Developed Windows Service for automated ticket data synchronization, ensuring real-time consistency and seamless multi-company access.
• Developed Windows Service for automated ticket data synchronization, ensuring real-time data consistency across multiple companies.
• Enhanced automated template documents with new parameters and logic, increasing flexibility and reducing manual effort.

Architected and developed self-contained REST APIs using C#, .NET 6, JSON, and Elasticsearch, enabling secure and efficient internal data transmission.

• Built responsive Angular/TypeScript front ends integrated with .NET Core back ends for the main customer-facing website portal, delivering scalable full-stack solutions.
• Designed and implemented integrations between custom .NET REST APIs and Salesforce, facilitating reliable data exchange and process automation.
• Developed Authorize.net payment integration prototype, facilitating secure customer transactions in the production website portal.
• Deployed scalable .NET applications through Jenkins CI/CD pipelines, enhancing database performance with optimized SQL queries and stored procedures.
• Led on-schedule release of complex legacy application, achieving minimal post-release defects.

• Provided technical support for internal systems and applications, addressing 20+ daily user issues related to hardware, software, network, VPN, printers, and Active Directory.
• Recorded solutions in a knowledge base and managed ticketing systems to streamline issue tracking and resolution.
• Resolved issues with systems, hardware and telephones quickly and accurately.
• Walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Developed and maintained C#/.NET applications for medical systems, ensuring regulatory compliance and reliable functionality.
• Designed and modified databases to automate data operations and streamline batch file processes.
• Updated legacy Visual Basic and JavaScript code to modern C# and enhanced user interfaces using C# and Bootstrap.