Thomas Brooks
Plattsburgh
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Service Center Manager
XPO
Plattsburgh
09.2023 - 09.2025
- Managed freight operations ensuring timely delivery and compliance with regulations.
- Developed transportation schedules to meet customer needs and service level agreements.
- Trained and mentored team members on best practices in freight handling procedures.
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.
- Maintained relationships with customers, vendors, suppliers and other personnel to ensure smooth operations.
- Investigated claims filed against carriers for damaged goods or late arrivals.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Identified opportunities to reduce cost and improve productivity.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Consistently met company and department objectives within budget and time constraints.
Freight Operations Supervisor
XPO
Plattsburgh
12.2021 - 09.2023
- Planned and coordinated inbound and outbound freight shipments.
- Assigned tasks to employees, monitored their performance, and provided feedback on areas for improvement.
- Evaluated customer service levels and identified opportunities for improvement.
- Resolved customer complaints related to freight operations in a timely manner.
- Ensured compliance with safety regulations, DOT regulations, and company policies.
- Provided training and guidance to new staff members on freight operations procedures.
- Analyzed data to identify trends or issues related to freight operations processes.
- Prepared daily reports detailing the status of current shipments in transit.
- Created schedules for loading and unloading trucks based on customer needs and availability.
- Identified opportunities to reduce cost and improve productivity.
Driver Sales Representative
XPO
Plattsburgh
11.2007 - 12.2021
- Delivered products to customers in a timely and safe manner.
- Developed relationships with customers to ensure repeat business.
- Performed daily pre-trip inspections on assigned vehicles.
- Ensured compliance with all applicable laws and regulations related to the transportation industry.
- Participated in driver safety meetings and training sessions.
- Promoted positive relationships with customers to maintain consistent sales.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Promoted to driver lead 2012-2021
Delivery Driver
Garelick Farms Dean Food
Rensselaer
03.2005 - 11.2007
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Maintained accurate records of goods delivered and collected payments as required.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Presented order bills and collected payments for deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Education
Some College (No Degree) -
Clinton Community College
Plattsburgh, NYSkills
- Equipment Operation
Accomplishments
- 2021 Q3 Winner LTL Employee Excellence Winner
Timeline
Service Center Manager
XPO
09.2023 - 09.2025
Freight Operations Supervisor
XPO
12.2021 - 09.2023
Driver Sales Representative
XPO
11.2007 - 12.2021
Delivery Driver
Garelick Farms Dean Food
03.2005 - 11.2007
Some College (No Degree) -
Clinton Community College