Thomas Brown
Hoover,AL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Snap-on Tools Franchisee
Self-employeed
08.2021 - 12.2023
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Managed day-to-day operations, inventory management, and financial reporting.
- Developed and executed local advertising campaigns to attract new customers and increase brand visibility within the community.
- Ensured compliance with all franchisor requirements, maintaining high standards in product quality and customer service.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
Franchise Developer
Snap-On Tools
09.2019 - 07.2021
- Boosted franchise network growth by strategically identifying new markets and opportunities.
- Developed strong relationships with franchisees, providing ongoing support and guidance for business success.
- Streamlined the franchise onboarding process, reducing time to market for new locations.
- Implemented data-driven performance management tools, empowering franchisees to make informed decisions for their businesses.
- Revitalized underperforming franchise locations through targeted support, mentoring, and resources to drive improvements in areas such as sales performance, customer service, and staff retention.
- Provided ongoing coaching and motivation to franchisees and management by remaining in contact through use of video conferencing and other available technology.
- Mentored and trained new franchise owners in business operations, fostering a culture of success within the organization.
Tool Storage Sales Representative
Snap-On Tools
01.2018 - 09.2019
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Outside Sales
Coastal Construction Products
01.2017 - 01.2018
- Achieve sales and profit goals via profitable sales efforts
- Seek new and maintain existing business through aggressive customer-focused selling
- Update potential and existing customers of upcoming jobs
- Staying current on industry trends through industry training, manufacturer representatives, and trade organizations
- Job site visits to verify proper product application, demonstrate new products, and seek additional business opportunities
- Grew new and existing customer sales by 10% (2017).
Inside Sales
Coastal Construction Products
09.2014 - 12.2016
- Engage customers and provide friendly technical service
- Schedule and prepare shipments for local deliveries
- Verify and communicate product demands to purchasing
- Maintain showroom inventory levels.
Store Manager
PPG Porter Paints
06.2011 - 09.2014
- Achieve sales and profit plan by controlling expenses, working capital, shrinkage and growing net contribution
- Be focused on customer service by ensuring that high service standards are maintained and customer issues are quickly and efficiently resolved
- Achieve and maintain a high level of associate engagement through effective leadership
- Maintain an understanding of local market and customer base
- Ensure that the appearance of the store's exterior and interior, including merchandizing displays, are maintained to required standards
- Recruit, interview, train, direct, motivate, discipline and resolve associate issues
- Achieved 101% of sales plan and 108% of profit plan (2012).
Education
Business Management
Shorter College
Skills
- Strategic Planning
- Conflict Resolution
- Problem Solving
- Industry Knowledge
- Customer Service
- Technology Proficiency
- Sales Expertise
- Time Management
- Decision Making
Timeline
Snap-on Tools Franchisee
Self-employeed
08.2021 - 12.2023
Franchise Developer
Snap-On Tools
09.2019 - 07.2021
Tool Storage Sales Representative
Snap-On Tools
01.2018 - 09.2019
Outside Sales
Coastal Construction Products
01.2017 - 01.2018
Inside Sales
Coastal Construction Products
09.2014 - 12.2016
Store Manager
PPG Porter Paints
06.2011 - 09.2014
Business Management
Shorter College
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