Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Brown

Fayetteville,NC

Summary

Versatile and results-driven professional with a proven track record at Wildwing Cafe', adept in facilities maintenance and team leadership. Excelled in enhancing operational efficiency and client satisfaction through effective problem-solving and robust relationship building. Skilled in equipment troubleshooting and fostering team collaboration, significantly improving workplace productivity and service quality.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

24
24
years of professional experience

Work History

Facilities Maintenance Manager

Wildwing Cafe'
04.2023 - Current
  • Coordinated with vendors and contractors to ensure high-quality services at competitive prices, optimizing budget utilization.
  • Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
  • Ensure timely completion of repair tasks, ensuring minimal downtime.
  • Promoted positive employee morale by fostering an inclusive work environment and addressing workplace issues promptly.
  • Created and maintained daily and weekly reports for upper management.

Support Operations Lead

Red Hat
04.2019 - 06.2023
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Managed and allocated staff and material resources to meet production goals.
  • Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
  • Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.

Account Manager

Merck Pharmaceuticals
07.2015 - 04.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.

GMP Supervisor

ABM - Facility Services
07.2015 - 05.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Quality Control Associate

Walmart DC
04.2001 - 05.2017
  • Improved product quality by conducting thorough inspections and implementing corrective actions.
  • Collaborated with cross-functional teams to identify opportunities for continuous improvement in production processes.
  • Analyzed data from quality tests, identifying trends and areas for improvement in both product design and manufacturing processes.
  • Streamlined quality control processes for increased efficiency and reduced waste.
  • Conducted routine audits to ensure adherence to safety regulations, reducing workplace incidents related to product quality issues.
  • Trained new employees in quality control procedures, fostering a culture of excellence within the team.

Education

High School Diploma -

Douglas Byrd
Fayetteville, NC

Skills

  • Lockout and tagout procedures
  • Landscaping Maintenance
  • Lighting Systems
  • Grounds Maintenance
  • Work Order Management
  • Electrical Systems
  • Equipment Installation
  • Facility Inspections
  • Plumbing systems
  • Sanitization
  • Maintenance recordkeeping
  • Groundskeeping
  • Project Leadership
  • Staff Supervision
  • Preventive Maintenance
  • Schedule Creation
  • Troubleshooting
  • Equipment Troubleshooting
  • Schedule development
  • Sanitation
  • Protocol development
  • Procedure Development
  • Tools control
  • System management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Skilled Maintenance and Repair
  • Time Management
  • Leadership skills
  • Attention to Detail
  • Problem-solving abilities
  • Tools and Equipment Maintenance
  • Multitasking
  • Dependable and Consistent
  • Reliability
  • Team Collaboration
  • Organizational Skills
  • Troubleshooting skills
  • Effective Communication
  • Hand and Power Tool Operation
  • Adaptability and Flexibility
  • Heavy Lifting
  • Employee Safety Training
  • Safety Compliance
  • Relationship Building
  • Team building
  • Safety standards
  • Equipment Operation
  • Self Motivation
  • Quality Control

Timeline

Facilities Maintenance Manager

Wildwing Cafe'
04.2023 - Current

Support Operations Lead

Red Hat
04.2019 - 06.2023

Account Manager

Merck Pharmaceuticals
07.2015 - 04.2018

GMP Supervisor

ABM - Facility Services
07.2015 - 05.2017

Quality Control Associate

Walmart DC
04.2001 - 05.2017

High School Diploma -

Douglas Byrd

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