Thomas Brown
Traverse City,MI
Summary
Experienced with marine engine repair, including diagnostics and maintenance of various vessel types. Utilizes technical skills to troubleshoot and resolve mechanical issues efficiently. Knowledge of safety protocols and maintenance procedures ensures reliable and high-performing marine equipment.
Overview
9
9
years of professional experience
Work History
Marine Mechanic
MacDonald Marine
05.2021 - Current
- Supported customer satisfaction with effective communication regarding repair progress, timelines, and potential issues.
- Met tight deadlines without compromising workmanship standards through efficient time management strategies.
- Prevented costly delays on construction projects through proactive planning for essential maintenance during periods of reduced activity or scheduled downtime.
- Reduced downtime for clients by promptly addressing emergency repair requests and prioritizing critical issues.
- Optimized fuel efficiency by servicing marine engines according to manufacturer guidelines and industry best practices.
Sales/Service Technician
USA Trailers
07.2019 - 04.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Parts Delivery Driver
Thirlby Automotive
01.2018 - 06.2019
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Installation Technician
Grand Traverse Garage Door
01.2016 - 01.2018
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Education
Welding
Traverse Bay Area Career Tech Center
Traverse City, MI06.2015
High School Diploma -
Traverse City Central High School
Traverse City, MI06.2015
Skills
- Boat steering systems
- Sterndrive repair
- Gasoline engine repair
- Outboard motor repair
Timeline
Marine Mechanic
MacDonald Marine
05.2021 - Current
Sales/Service Technician
USA Trailers
07.2019 - 04.2021
Parts Delivery Driver
Thirlby Automotive
01.2018 - 06.2019
Installation Technician
Grand Traverse Garage Door
01.2016 - 01.2018
Welding
Traverse Bay Area Career Tech Center
High School Diploma -
Traverse City Central High School
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