Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Bugenske III

Roscommon

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

TLE Technician

Walmart
01.2021 - Current
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Optimized resource allocation through effective scheduling and task prioritization within the TLE department.
  • Provided prompt customer service by addressing inquiries related to equipment functionality or maintenance schedules.
  • Implemented quality control measures, ensuring optimal performance of TLE equipment across all projects.
  • Improved workflow efficiency with the implementation of new processes and procedures for TLE operations.
  • Maintained a safe work environment by adhering to safety protocols and procedures during TLE operations.

Electronics Sales Associate

Walmart
06.2019 - 01.2021
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Applied knowledge of electronics products to educate prospects and customers.
  • Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
  • Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.

Mover and Driver

Two Men And A Truck
11.2018 - 06.2019
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety protocols to prevent accidents and injuries.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.

Warehouse/Delivery Driver

ABC Supply
06.2016 - 08.2018
  • Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
  • Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
  • Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
  • Provided excellent customer service during deliveries, addressing concerns, answering questions, and resolving issues professionally.
  • Assisted in training new hires on proper procedures for loading/unloading trucks as well as navigating routes efficiently.
  • Ensured timely deliveries by effectively communicating with dispatchers, customers, and team members.

Part Time Stage Hand

Temple Theatre
01.2014 - 01.2018
  • Collaborated with stage managers, directors, and other team members to create visually appealing and functional stage environments.
  • Enhanced stage production quality by efficiently setting up and breaking down sets, lighting, and sound equipment.
  • Stored, loaded and unloaded set pieces and technical equipment for daily performances.
  • Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.

Front Desk Auditor

Townplace Suites
12.2015 - 06.2016
  • Maintained a high level of accuracy in processing financial transactions for guest stays, room charges, and additional services.
  • Coordinated with housekeeping staff to ensure room availability was accurately reflected in the system at all times.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Managed reservation systems efficiently, ensuring all bookings were accurate and up to date.
  • Managed phone lines promptly addressing calls from guests, prospective clients, and other departments.
  • Contributed to team efforts in maintaining hotel cleanliness and organization, resulting in a welcoming environment for guests.

Warehouse/Delivery Driver

Standard Electric Company
07.2014 - 10.2015
  • Collaborated with colleagues to improve overall warehouse efficiency by sharing best practices and implementing new strategies.
  • Upheld company reputation with punctual deliveries while maintaining compliance with local traffic laws and regulations.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.
  • Fostered positive relationships with clients through clear communication, timely deliveries, and a professional demeanor at all times.
  • Contributed to team success by assisting with packing, labeling, organizing inventory when needed.
  • Increased safety awareness by conducting regular vehicle inspections and reporting any issues promptly.

Education

Diploma - General Education, Computer Programing

Heritage High School Saginaw Career Center
Saginaw, MI

Skills

  • Advanced troubleshooting
  • Customer service
  • Mechanical tools
  • Work with minimal supervision
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Verbal and written communication
  • Valid Driver's license
  • Heavy lifting
  • Professional and courteous

Timeline

TLE Technician

Walmart
01.2021 - Current

Electronics Sales Associate

Walmart
06.2019 - 01.2021

Mover and Driver

Two Men And A Truck
11.2018 - 06.2019

Warehouse/Delivery Driver

ABC Supply
06.2016 - 08.2018

Front Desk Auditor

Townplace Suites
12.2015 - 06.2016

Warehouse/Delivery Driver

Standard Electric Company
07.2014 - 10.2015

Part Time Stage Hand

Temple Theatre
01.2014 - 01.2018

Diploma - General Education, Computer Programing

Heritage High School Saginaw Career Center

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