Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Burke

Broken Arrow,OK

Summary

General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Expertise in operations management and customer service excellence, leading to improved team motivation and development in competitive markets. Extensive experience in staff training, performance evaluation, and continuous improvement processes. Strong financial acumen with demonstrated success in P&L evaluation and budget compliance.

Overview

30
30
years of professional experience

Work History

General Manager

Ram Concrete Pumping
Tulsa, OK
07.2014 - 04.2025
  • Established and maintained effective communication with all employees to ensure efficient operations.
  • Conducted regular meetings with sales and operations teams to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Maintained relationships with clients to ensure project success and budget controls.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Branch Manager

Brundage-Bone
Tulsa, OK
06.1995 - 06.2014
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Resolved escalated customer complaints in a timely manner.
  • Managed staff scheduling, hiring and training processes.
  • Conducted regular performance reviews for all employees in the branch.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Assisted other branches when needed during peak periods or special projects.
  • Designed sales and service strategies to improve revenue and retention.
  • Supported outside sales force in servicing and obtaining new business.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.

Education

Bachelor of Science - Civil Engineering

Oklahoma State University
Stillwater, OK
05-1994

Skills

  • Sales analysis
  • Budget management
  • Regulatory compliance
  • Customer service
  • Team leadership
  • Project management
  • Staff training
  • Effective communication
  • Safety assurance
  • Team training and development
  • Staff motivation
  • Organizational development
  • Sales

Timeline

General Manager

Ram Concrete Pumping
07.2014 - 04.2025

Branch Manager

Brundage-Bone
06.1995 - 06.2014

Bachelor of Science - Civil Engineering

Oklahoma State University

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