Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Burnell

Grand Rapids

Summary

Dynamic professional with a proven track record at Driesenga & Associates, excelling in concrete testing and quality assurance. Adept at team leadership and employee training, I successfully enhanced operational efficiency and compliance. Recognized for maintaining high standards while managing budgets effectively, I foster strong relationships that drive results.

Overview

13
13
years of professional experience

Work History

Engineer Technician

Driesenga & Associates
Grand Rapids
04.2023 - Current
  • Conducted concrete strength tests using various testing methods and equipment.
  • Prepared comprehensive reports detailing test results and compliance with standards.
  • Trained junior testers on proper testing procedures and equipment usage techniques.
  • Maintained accurate records of test results for regulatory compliance and audits.

General Manager

Mister Carwash
Grand Rapids
08.2017 - 03.2023
  • Established employee development plan, setting clear expectations for team members.
  • Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Recruited team members for maintaining adequate staffing levels according to projected sales.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.

Bartender

The Pickle Back Bar
Marne
04.2012 - 07.2018
  • Maintained understanding of menu items to answer customer questions regarding food, drinks, and preparation methods.
  • Greeted guests promptly and cordially, exhibiting excellent guest service skills.
  • Handled complaints promptly, contacting supervisor immediately for assistance with escalated issues.
  • Followed alcohol awareness procedures in order to maintain friendly environment.
  • Developed strong working relationships with customers and staff.

Education

High School Diploma -

Lakewood High School
Lake Odessa, Michigan
05.1998

Skills

  • Team Leadership
  • Concrete testing
  • Quality assurance
  • Employee training
  • Staff Management
  • Budgeting and Cost Control

Timeline

Engineer Technician

Driesenga & Associates
04.2023 - Current

General Manager

Mister Carwash
08.2017 - 03.2023

Bartender

The Pickle Back Bar
04.2012 - 07.2018

High School Diploma -

Lakewood High School

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