Thomas Burnett
Weatogue,CT
Summary
To participate with and lead high-performing teams to create a culture that fosters creativity, collaboration, and increased productivity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Application Director
Hartford HealthCare
09.2019 - Current
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored 25 staff by coaching daily, leading performance reviews and offering constructive feedback.
Application Manager
HARTFORD HEALTHCARE
08.2018 - 09.2019
- Developed a program and teams that
grew from 2-20 people which oversaw new application build for any organizational acquisition
and expansion into the organization. - In one year completed integrations for:
63 new location acquisitions
131 expansions/ moves
19 Community Connect locations and
35 medical offices in a hospital system - Identified and mentored an emerging leader who was promoted to sustain this program.
- Designed and implemented software applications for
70 hospitals and practices acquired by Hartford Healthcare. - Led complete implementation of Epic system installations outside of Hartford Healthcare as a way to integrate patient records with community physicians. This “Community Connect”program earned unique merit from Epic for“ outstanding implementation and customer satisfaction.”
- Spearheaded software application innovations for over
700 expansions of existing medical practices.
- Received the "Making a Difference Award"
for work on developing programs for Post-Acute work for Hartford Hospital.
Application Support Team Lead
Hartford HealthCare
02.2016 - 08.2018
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Installed, configured and provided ongoing configuration management for multiple custom applications.
Senior Systems Analyst
Trinity Health
04.2012 - 02.2016
- Implemented Epic at 70 Ambulatory Locations for over 200 users and over 400 providers.
- Performed workflow analyses of prospective clients to design Electronic Medical Records leading to efficient
paperless offices that met all stages of
“Meaningful Use.” - Provided on-site go-live and follow-up support to assure the offices made a smooth transition from paper charts to electronic charts.
- Developed standard workflows for General Surgery, Behavioral Health, and Endocrinology.
- Lead analyst for the MyChart Patient portal, supporting over 1000 patients and 70 ambulatory offices.
- Earned EPIC MyChart and Ambulatory Certifications.
Application Manager
ORIGIN HEALTHCARE SOLUTIONS Formerly SSIMED CORPORATION
03.2003 - 05.2011
- Managed a Team of 10 with 2 team leaders to provide support for over 300+ users across 50 +Ambulatory offices.
- In addition to supporting the EMR application, our team was responsible for supporting 10 other proprietary software programs.
- Co-led, initiated and presented at 4 User Group meetings over the course of 4 years.
- Member of the design and testing team that led to EMRge (Name of EMR from Origin) being accredited as a MU Electronic Medical Record.
- Tested and supported multiple interfaces with 3rd party vendors.
- Administered the Customer Relationship Management (CRM) software utilized by ORIGIN HEALTHCARE SOLUTIONS for call and issue tracking. Also trained new users.
Sales Consultant
SHOPTECH SOFTWARE INC
06.2002 - 11.2002
- Marketed and demonstrated shop control software, making sales to Industrial Manufacturers in the Northeast
Education
No Degree - Business and Education
Central Connecticut State University
New Britain, CTNo Degree - Computer Programming
NEW ENGLANDTECHNICAL INSTITUTE
Newington, CT06.2002
Skills
- Technical Architecture
- Fuel Gas
- Business Management Software
- Systems Thinking
- Third-Party Systems Integration
- User Acceptance Testing (UAT)
- Sales Strategies
- Best Practices and Tools
- Database Design
- Technical Project Management
- Project Strategy
- Customer Acquisition
- Solution Implementation
- Meeting Deadlines
- Team Engagement
Accomplishments
- Chairman of the Origin Healthcare Solutions Golf Tournament to benefit the Connecticut Children’s Medical Center 2004 -2011. Total donations exceeded $150,000
- Awarded Hartford HealthCare's "Making a Difference Award" 2016
Certification
- Epic Ambulatory
- Epic MyChart
Timeline
Application Director
Hartford HealthCare
09.2019 - Current
Application Manager
HARTFORD HEALTHCARE
08.2018 - 09.2019
Application Support Team Lead
Hartford HealthCare
02.2016 - 08.2018
Senior Systems Analyst
Trinity Health
04.2012 - 02.2016
Application Manager
ORIGIN HEALTHCARE SOLUTIONS Formerly SSIMED CORPORATION
03.2003 - 05.2011
Sales Consultant
SHOPTECH SOFTWARE INC
06.2002 - 11.2002
No Degree - Business and Education
Central Connecticut State University
No Degree - Computer Programming
NEW ENGLANDTECHNICAL INSTITUTE
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