thomas Burns
Cedar Grove,NJ
Summary
I am a retired individual ready to being my over three decades of experience to this position. My ability to be self supervised and punctual is a strength. Over the years I have learned to help customers with issues as well as inform them of available products. I've used my experience to help others . This could be through charity work or teaching them their responsibilities.
Overview
34
34
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Bergenfield, New Jersey
01.1992 - 11.2025
- Delivered mail to residential and commercial addresses efficiently.
- Sorted and organized incoming mail for optimal route planning.
- Operated postal vehicles according to safety regulations and standards.
- Stay aware of safety issues on route
- Self manage time while delivering parcels and mail
- Keep informed of products and services provided to provide customer service.
Shop Steward
National assoc. of Letter Carriers Branch 425
Teaneck, New Jersey
05.1997 - 05.2024
- Advocated for member rights during contract negotiations and grievance procedures.
- Facilitated communication between management and union members for conflict resolution.
- Educated members on union policies, benefits, and workplace rights regularly.
- As the On the Job Instructor ( O.J.I.) Train new employees how to perform the job. Also, inform them of Postal Regulations.
- Collaborated with local leadership to address workplace issues effectively.
- Monitored compliance with labor agreements to ensure fair treatment of members.
- Represented union members in disciplinary hearings and other formal meetings.
- Facilitated communication between management and employees.
- Organize and run charitable events such as food drive M.D.A. fundraisers.
Recording Secretary
National Assoc. Letter Carriers Branch 425
Teaneck, New Jersey
05.2009 - 04.2024
- Recorded meeting minutes and distributed to members promptly.
- Organized correspondence and maintained official documents for the branch.
- Coordinated schedules for meetings and events among union members.
- Coordinate charitable events within our Branch and with local authorities when needed.
- Maintained confidentiality of sensitive information within the organization.
- Updated files and archives to ensure easy access for members and leaders.
Guest Services Staff Member
State of N.J.
East Rutherford, New Jersey
09.1998 - 02.2004
- Assisted guests with inquiries and provided information on services.
- Maintained cleanliness and organization of guest areas and facilities.
- Coordinated check-in and check-out processes for guests efficiently.
- Resolved guest complaints and ensured satisfaction during their stay.
- Collaborated with team members to enhance guest experience initiatives.
- Provided information about services, facilities, and attractions to guests.
- Greeted and welcomed guests upon arrival at the facility.
- Responded to customer complaints professionally and courteously.
- Assisted guests with any inquiries or requests in a timely manner.
- Resolved customer disputes efficiently while maintaining positive relationships with customers.
Sales Associate
Home Depot
Lodi, NJ
01.1995 - 05.1997
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained organized product displays to enhance customer shopping experience.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to ensure store cleanliness and organization.
- Responded promptly to customer inquiries and resolved issues effectively.
- Conducted inventory checks to support stock management and replenishment efforts.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Vernon Township High School
Vernon, NJSome College (No Degree) - Education
Mansfield University of Pennsylvania
Mansfield, PASkills
- Delivery logistics
- Mail sorting
- Vehicular operation
- Route optimization
- Communication
- Customer service
- Conflict resolution
- Punctuality
Timeline
Recording Secretary
National Assoc. Letter Carriers Branch 425
05.2009 - 04.2024
Guest Services Staff Member
State of N.J.
09.1998 - 02.2004
Shop Steward
National assoc. of Letter Carriers Branch 425
05.1997 - 05.2024
Sales Associate
Home Depot
01.1995 - 05.1997
City Letter Carrier
United States Postal Service, USPS
01.1992 - 11.2025
Vernon Township High School
Some College (No Degree) - Education
Mansfield University of Pennsylvania