Overview
Work History
Education
Skills
Timeline
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Thomas Burriss

Charlotte,NC

Overview

38
38
years of professional experience

Work History

Director of Operations

Healthcare Services Group
09.2007 - 07.2010
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Led training in sanitation and cleaning practices.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced environmental risks by conducting thorough audits and inspections, identifying areas for improvement.
  • Skilled at working independently and collaboratively in a team environment.

Assistant Manager

ServiceMaster Cleaning & Restoration Services
12.1998 - 04.2006
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.

Manager

Ryan’s Family Steakhouse
07.1992 - 11.1998
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Operations Manager

Quincy’s Family Steak House
01.1984 - 05.1992
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Lead Supervisor and Application Leader

Industrial Signs And Fleet Graphics
05.1979 - 09.1985
  • Helped deploy new products and processes by translating directives into effective policies for front-line workers.
  • Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
  • Fostered a culture of continuous improvement by encouraging staff input on process enhancements or procedural changes that would benefit the organization as a whole.
  • Managed senior-level personnel working in marketing and sales capacities.

Airman/Accounting and Finance Disbursement

U,S. Air Force, Military
06.1975 - 05.1979
  • Managed multi-million dollar budgets, leading to cost savings and improved allocation of resources.
  • Established robust risk management protocols, minimizing potential losses due to unforeseen market fluctuations or changes in regulatory environments.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Completed bi-weekly payroll for company employees.
  • Maintained integrity of general ledger and chart of accounts.
  • Facilitated communication between finance team members by establishing clear expectations and fostering a collaborative work environment.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Developed and maintained system of internal controls to prevent fraud and abuse.
  • Found tax solutions to complicated tax issues or errors from incorrect tax filings.
  • Paid attention to detail while completing assignments.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Assistant Manager in Traing

General Electric Apparatus Service Shop
Brandon, Tampa Fl, Florida
07.1972 - 02.1975
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

Brandon High School
Brandon, FL
06.1972

Skills

  • Travel Itineraries
  • Leadership Training
  • Policy Development and Enforcement
  • Cost Control
  • Client Advocacy
  • Quarterly Reviews
  • Business Management
  • Schedule Oversight
  • Motivational Leadership
  • Accounts Payable and Accounts Receivable
  • Overseeing Personnel
  • Process Improvement
  • Quality Assurance
  • Operational Efficiency and Safety
  • Recycling and Conservation
  • Hiring and Onboarding
  • Shift Coverage

Timeline

Director of Operations

Healthcare Services Group
09.2007 - 07.2010

Assistant Manager

ServiceMaster Cleaning & Restoration Services
12.1998 - 04.2006

Manager

Ryan’s Family Steakhouse
07.1992 - 11.1998

Operations Manager

Quincy’s Family Steak House
01.1984 - 05.1992

Lead Supervisor and Application Leader

Industrial Signs And Fleet Graphics
05.1979 - 09.1985

Airman/Accounting and Finance Disbursement

U,S. Air Force, Military
06.1975 - 05.1979

Assistant Manager in Traing

General Electric Apparatus Service Shop
07.1972 - 02.1975

High School Diploma -

Brandon High School

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