Hi, I’m
Thomas Burriss
Management or Consultant (only jobs remotely or from home only)
Elkin,NC
Summary
Diligent Team Leader with background in operations management and customer experience. Successfully managed cross-functional teams and streamlined operational processes to enhance customer satisfaction. Demonstrated leadership and problem-solving skills in high-pressure environments. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
45
years of professional experience
Work History
Crothall Services Group
Director of E.V.S. Trainer (work from home jobs on
06.2014 - 08.2019
Job overview
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all levels of the organization.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Established strong partnerships with industry stakeholders, enhancing the company''s reputation and creating mutually beneficial collaborations.
- Attended weekly meetings to discuss and optimize strategies.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Facilitated cross-functional team collaboration to tackle complex projects, ensuring timely and within-budget delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Quincy's Family Steakhouse
Restaurant General Manager
07.1992 - 05.2020
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hour
- Carefully interviewed, selected, trained, and supervised staff.
Sodexo United Healthcare Services
Housekeeper Supervisor
10.1982 - 06.1992
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Contributed to revenue generation initiatives through upselling additional services as appropriate during guest interactions.
- Implemented safety protocols and trained staff on proper handling of chemicals to minimize accidents and injuries.
- Evaluated employee performance and developed improvement plans.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
- Coordinated household cleaning service operations and managed client relations.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Crothall Services Group
Regional Director of E.V.S.
06.2013 - 02.2019
Job overview
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Produced Number reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
- Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Delivered comprehensive training programs to build highly skilled teams capable of delivering on company goals and objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Ryder Truck Iines, Inc.
Loading Dock Worker
12.1974 - 05.1981
Job overview
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Enhanced loading dock efficiency by streamlining and organizing work processes.
- Contributed to cost-saving initiatives by identifying opportunities for improved operational efficiencies in the loading procedures.
- Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.
- Supported training efforts for new employees, providing guidance on best practices and company procedures within the loading dock area.
- Loaded and unloaded trucks in a timely manner, meeting or exceeding customer delivery expectations.
- Maintained clean and organized work areas, contributing to a safer working environment.
- Assisted in inventory control efforts, ensuring accurate records of incoming and outgoing shipments.
- Operated forklifts, cranes and other heavy equipment to move and load materials safely.
U.S.Air-Force
Accounting and Disbursement Specialist
06.1975 - 12.1975
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Developed training materials to enhance staff proficiency and productivity.
- Increased efficiency by automating routine tasks with software solutions.
Industrial Signs And Fleet Graphics Co
Graphics Installer
07.1981 - 10.1982
Job overview
- Double-checked customer requests and specifications before installations.
- Collaborated with graphic artists.
- Expanded clientele by consistently delivering superior quality work that exceeded expectations.
- Optimized workflow by collaborating closely with other team members on large-scale projects.
- Ensured longevity of installed graphics by conducting regular maintenance checks and addressing any issues promptly.
- Developed strong relationships with clients through clear communication, professionalism, and attention to detail during the installation process.
- Reduced material waste by accurately measuring surfaces prior to cutting and installing graphics.
- Repaired damaged graphics or installed new ones.
Waffle House Restaurant
Manager in Training
10.1982 - 07.1987
Job overview
- Achieved operational excellence through consistent monitoring and evaluation of team performance.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
- Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.
- Participated in the recruitment process, selecting top talents aligned with company values to contribute positively to the workforce.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Electric Apparatus
Repairman- Residential
08.1982 - 06.1986
Job overview
- Maintained detailed records of repairs, parts used, and labor costs for accurate invoicing and inventory management.
- Contributed to the company''s positive reputation through exceptional work ethic, strong technical skills, and dedication to customer service excellence.
- Completed complex repair tasks under challenging conditions while maintaining strict attention to detail and quality control measures.
- Enhanced repair quality by utilizing proper tools and techniques in a timely manner.
- Maintained inventory of repair supplies and ordered parts.
- Demonstrated flexibility in scheduling appointments around clients'' availability while still completing jobs within proposed timeframes successfully.
- Delivered consistent high-quality workmanship, adhering to industry standards and best practices on all jobs performed.
Education
NCO Club BaseZaragoza, Spain
Graduate Certificate from Christian Studies
09.1976
University of TampaTampa, FL
Associate Of Applied Business from Business Administration
05.1974
University Overview
- Professional Development: [Subject]
- Completed AP course in [Subject]
- Awarded [Award Name]
- Ranked in Top [Number]% of class
- Study Abroad: [Location], [Subject]
- Honor Roll [Semester and Year]
Lackland AirForce BaseSan Antonio, TX
Air Force from Accounting And Finance Disbursement Specialist
08.1973
University Overview
- Honor Roll [Semester and Year]
- [Number] GPA
- Ranked in Top [Number]% of class
- Elected Captain of [Team]
- [Fraternity or Sorority Name] Member
- Thesis: [Name of Thesis]
Skills
- Staff development
- Customer empathy
- Customer acquisition
- Data analytics
- Leader
- Adept
- Diligent
- Knowledgeable
- Program improvement
- Customer feedback management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Organizational skills
- Team leadership
- Quality assurance
Timeline
Director of E.V.S. Trainer (work from home jobs on
Crothall Services Group
06.2014 - 08.2019
Regional Director of E.V.S.
Crothall Services Group
06.2013 - 02.2019
Restaurant General Manager
Quincy's Family Steakhouse
07.1992 - 05.2020
Housekeeper Supervisor
Sodexo United Healthcare Services
10.1982 - 06.1992
Manager in Training
Waffle House Restaurant
10.1982 - 07.1987
Repairman- Residential
General Electric Apparatus
08.1982 - 06.1986
Graphics Installer
Industrial Signs And Fleet Graphics Co
07.1981 - 10.1982
Accounting and Disbursement Specialist
U.S.Air-Force
06.1975 - 12.1975
Loading Dock Worker
Ryder Truck Iines, Inc.
12.1974 - 05.1981
NCO Club Base
Graduate Certificate from Christian Studies
University of Tampa
Associate Of Applied Business from Business Administration
Lackland AirForce Base
Air Force from Accounting And Finance Disbursement Specialist
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