Thomas Butler
Littleton,North Carolina
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
36
36
years of professional experience
Work History
Service Technician, Driver
Arc3 Gases
01.2019 - 10.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
- Provided technical support and maintenance services for range of computer hardware and software.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
Maintenance Technician IV
Warren Correctional Institution
06.2009 - 11.2019
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles, and door closers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Developed and implemented strategies to improve maintenance processes.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Safely and effectively handled wide range of cleaning products and solutions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Diagnosed and repaired complex mechanical and electrical systems.
- Wrote and revised maintenance procedures.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Electrical Technician
Carolina Wiring Service
09.1987 - 05.2002
- Installed electrical conduit and wiring for power, controls, and lighting.
- Tested wiring and other system parts for electrical flow and function.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Disconnected and removed motors and pumps.
- Operated and maintained electronic transmitting and receiving equipment.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Conferred with engineers and designers to investigate and solve failure issues.
- Interpreted scale drawings of new commissions to determine layout of materials and equipment.
- Collaborated with IT department to resolve networking issues.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Interpreted test information to resolve design-related problems.
- Worked to create safe, low-cost and dependable designs.
- Calculated amounts for designing and testing electrical systems and supplied finished costs to customers.
- Attended training committees that wrote training modules for equipment operation and testing.
Education
GED -
Roanoke Rapids High School
Roanoke Rapids, NC04.1988
Skills
- Project Oversight
- Preventive Maintenance
- Work Documentation
- Equipment Troubleshooting
- Technical Support
- Regulatory Compliance
- Customer Service
- Diagnostics Expertise
- Quality Assurance
- Time Tracking
- Troubleshooting Ability
- Troubleshooting Skills
- Punctual and Reliable
- Report Generation
- Service Reports
- Installation and Repair
- Drywalling
- Construction Management
- [Type] Equipment Expertise, wilding machine
- [Type] Equipment Expertise, saws , ironworkers
- [Type] Equipment Expertise , generators, motors
- OSHA Requirements
- Professional and Courteous
- Documentation and Reporting
- Power Tool Proficiency
- Equipment Inspection
- Rapport Building
- Attention to Detail
- Client Relationship Management
- Equipment Demonstration
- Hand Tool Knowledge
- Commercial Construction
- Problem and Issue Resolution
- Safety Procedures Adherence
- Scheduling and Coordination
- Project Management
- Roofing
- Project Estimation and Bidding
- Heavy Lifting
- Residential Construction
- Inventory Management
- Customer Relationship Management
- Document Management
- Operating Test Equipment
- Testing and Evaluation
- Work With Minimal Supervision
- Valid Driver's License
- Hand Tool Expertise
- Flexible and Adaptable
- Mechanical Abilities
- Plumbing
- HVAC Systems
- Mechanical Aptitude
- Diagnostics Skill
- Analytical Thinking
Timeline
Service Technician, Driver
Arc3 Gases
01.2019 - 10.2023
Maintenance Technician IV
Warren Correctional Institution
06.2009 - 11.2019
Electrical Technician
Carolina Wiring Service
09.1987 - 05.2002
GED -
Roanoke Rapids High School
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