THOMAS BYLUND
Sales
Mount Vernon,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
09.2023 - Current
- Checked inventory and selected products from specific locations based upon availability.
- Safeguarded products in storage to protect from spills and damages
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Inspected machinery and equipment to determine functionality and performance.
Administrative Support Assistant
Pioneer Human Services Inc.
09.2021 - 12.2021
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Night Auditor
Angel Of The Winds Casino Resort
02.2019 - 09.2019
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
Sales Consultant
Honda Of Marysville
08.2018 - 12.2018
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hotel Front Desk Agent
Holland America Princess
01.2015 - 07.2018
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate of Arts - Business Administration And Management
Post University
Waterbury, CT11.2024
Certificate - Paralegal Studies
Post University
Waterbury, CT05.2020
Skills
- Scheduling
- Mail handling
- Multi-line phone proficiency
- Documentation and reporting
- Administrative support
- Adapt to diverse groups
- Incident Response
- Information Governance
- Protected Health Information
- HIPAA knowledge
- Relationship building
- Privacy policies
- Client Service
- Problem-solving skills
- Exceptional customer service
- Excellent people skills
Timeline
Customer Fulfillment Associate
Amazon
09.2023 - Current
Administrative Support Assistant
Pioneer Human Services Inc.
09.2021 - 12.2021
Night Auditor
Angel Of The Winds Casino Resort
02.2019 - 09.2019
Sales Consultant
Honda Of Marysville
08.2018 - 12.2018
Hotel Front Desk Agent
Holland America Princess
01.2015 - 07.2018
Associate of Arts - Business Administration And Management
Post University
Certificate - Paralegal Studies
Post University
Similar Profiles
Gayathri VGayathri V
CS Associate at AmazonCS Associate at Amazon
Veronica HilbyVeronica Hilby
Trainer at AmazonTrainer at Amazon
Jedidia TambuJedidia Tambu
Agent de production at AmazonAgent de production at Amazon
Juan NietoJuan Nieto
Warehouse Laborer at AmazonWarehouse Laborer at Amazon
Patsy FuschettoPatsy Fuschetto
Automotive Technician at Rosedale Auto CenterAutomotive Technician at Rosedale Auto Center