Summary
Overview
Work History
Education
Skills
Singer Sales Leader Award
Timeline
Generic

Thomas Byrnes

Hackettstown,NJ

Summary

With a proven track record at Morak Inc., I excel in operations management and team building, enhancing business growth through strategic planning and innovative solutions. Achieved significant market expansion and fostered a culture of excellence, demonstrating adeptness in both leadership and project management.

Overview

65
65
years of professional experience

Work History

Business Proprietor

Builders Distributor
10.2010 - Current
  • Increased customer satisfaction by implementing innovative marketing strategies and efficient business operations.
  • Maximized profit margins by negotiating optimal pricing structures with both clients and suppliers.
  • Negotiated favorable contracts with vendors, securing advantageous terms for the business''s growth and success.
  • Established a supportive work environment that fostered teamwork and collaboration among employees.
  • Implemented cost-saving measures without compromising on quality or customer service standards.
  • Expanded the business into new markets through comprehensive market research and strategic planning.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

President/CEO

Morak Inc
09.1978 - 10.2010
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Represented organization at industry conferences and events.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Monitored key business risks and established risk management procedures.
  • Managed financial, operational and human resources to optimize business performance.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Developed innovative sales and marketing strategies to facilitate business expansion.

Sales Supervisor

American Sew Vac
09.1973 - 08.1978
  • Monitored daily sales performance and provided feedback to each team member.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Checked store merchandise regularly for proper display and replenishment.
  • Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.

Area District Sales Manager

Singer Sewing Machine
07.1963 - 08.1973
  • Established new territories for business expansion, leading to increased market share and overall growth.
  • Collaborated with marketing team to develop innovative campaigns that drove customer engagement and sales.
  • Facilitated cross-functional collaboration among departments, resulting in better alignment of company objectives with sales efforts.
  • Developed high-performing sales teams through targeted recruitment, training, and ongoing coaching.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Built relationships with customers and community to establish long-term business growth.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Built lasting relationships with clients through outstanding customer service interactions.

Coating Technician

Tiffany & Co.
06.1960 - 09.1963
  • Consistently met or exceeded production targets by staying organized and maintaining focus on task completion.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Assisted in the development of new coating techniques, contributing to increased product performance.
  • Increased customer satisfaction through timely delivery of high-quality coated products meeting specifications.

Education

High School Diploma -

Parsippany High School
Parsippany, NJ
06-1960

Skills

  • Operations management
  • Human resources management
  • Small business operations
  • Planning and execution
  • Business management and development
  • Team building
  • Strategic planning
  • Human resources administration
  • Staff hiring
  • Project management
  • Business growth and retention
  • Employee development
  • Cost control and analysis

Singer Sales Leader Award

NJ Northern District Sales Leader 

Timeline

Business Proprietor

Builders Distributor
10.2010 - Current

President/CEO

Morak Inc
09.1978 - 10.2010

Sales Supervisor

American Sew Vac
09.1973 - 08.1978

High School Diploma -

Parsippany High School

Area District Sales Manager

Singer Sewing Machine
07.1963 - 08.1973

Coating Technician

Tiffany & Co.
06.1960 - 09.1963

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Thomas Byrnes