Thomas J. Cahill, Jr.
Head Of HR Operations
Summary
I am a seasoned executive with over 15 years of global HR leadership experience, specializing in enterprise transformation, operational excellence, and strategic workforce innovation. Proven track record of leading large-scale process modernization efforts across complex organizations, integrating emerging technologies such as AI and automation to enhance service delivery, employee experience, and compliance. Adept at advising senior leadership and navigating high-stakes regulatory environments, with a deep understanding of risk governance, cross-functional collaboration, and the evolving future of work. I have a reputation for developing scalable solutions that reduce costs, increase agility, and drive measurable performance outcomes across global HR functions.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
Director – Head of HR Operations
AmeriHealth Caritas
02.2024 - Current
- Lead the design and implementation of AI ChatBot that improved the employee experience, re-engineered the way HR and employees interact through the lifecycle of the employee. This use of AI tech
- Background screening automation improving TAT and TTF
Executive Director – Head of Americas Service Delivery Transformation
JPMorgan Chase & Co.
06.2000 - 02.2024
- Appointed by the HR executive to spearhead the transformation of Employee Relations operations, and to establish robust, global-scale controls for audit preparedness. In the capacity of Head of Americas Service Delivery and Global Compliance, I engage with senior leadership to address intricate human capital challenges, optimize productivity, and elevate the employee experience, all while providing oversight to a diverse team of over 100 professionals worldwide.
- Analyzed inherent and residual risks in partnership with the CFPB’s redline review of internal surveillance procedures; created controls to satisfy findings, including the design and delivery of a new corrective action framework.
- Re-engineered the global HR payroll program, introducing automation and enhancing technology to eliminate manual processes, increase accountability, and establish measurable criteria tied to performance.
- Managed robotics implementation and digitized employee case intake, eliminating manual steps, maker-checker controls, and improving cycle time by 30 minutes per transaction, saving 2,500 hours annually.
- Revamped the Reduction in Force program by implementing automated adverse impact reporting and simplifying the employee identification process for in-scope employees, resulting in a 10% reallocation of resources, approximately 100 hours of manual work per event, and streamlined delivery of exit packages.
- Leveraged employee conduct data to provide counsel and develop conduct risk and control strategies in partnership with regional Compliance, HR, and Legal executives, leading to the implementation of processes that satisfied audit and regulatory exam action plans.
- Implemented an offshore strategy for backfilling positions in the U.S. due to increased volume and flat budget, resulting in the successful offshoring of roles to the Philippines and realizing the benefit of receiving two employees for the cost of one.
- Led a team of senior executives that implemented new process controls and efficiencies to identify employee misconduct; ultimately, reduced risk, and received a satisfactory audit from the OCC and JPMorgan Chase’s internal audit.
Executive Director – HR Payroll Tax Operations
JPMorgan Chase & Co.
03.2016 - 03.2017
- Head of U.S. Business Travel Tax Operations, managing a team of 5 VPs, a newly created position to define, build and lead end-to-end business travel related payroll processing, tax and accounting, QA/QC, reporting and risk management for various wage types.
- Led a team of global executives, created consistent and sustainable global processes that ensured fortress controls; launched global Restricted Stock and Incentive Comp business travel payroll tax processes on-time for employee payout and vesting with 0% errors.
- Implemented a call center in U.S. and U.K. that managed employee payroll and tax issues, general service inquiries, and escalations.
Executive Director – HR Service Delivery Compliance
JPMorgan Chase & Co.
11.2014 - 03.2016
- Head of Global Employee Compliance Program, ensuring compliance with laws, regulations and internal control policies. Led a staff of 46 (i.e., employees and contractors) focusing on Onboarding compliance and HR operations (e.g., Dodd Frank/TILA, FINRA, SAFE Act, SOX, FCRA, SCRA, Credit Bureau and HUD (Freddie and Fannie) Exclusionary program).
- Eliminated 100% manual errors, ensured regulatory compliance and reduced $150K in annual expenses by creating an automated e-signature capability that acquired, collected and retained consignment forms for the ~250K global employee workforce.
- Designed and implemented an insider threat control program that screened employees that accessed critical infrastructure and data.
- Recognized by the industry as an HR compliance operation leader; selected by NYC Commission on Human Rights and leading market players (e.g., FINRA, NMLS, Business Information Group, CARGO Group) to identify and address emerging trends.
Vice President – HR Service Delivery Operations
JPMorgan Chase & Co.
11.2007 - 11.2014
- Led a staff of 105 personnel (i.e., VPs, Associates, Contractors) to develop, maintain, and support the HR Service Delivery Operations and Employee Programs platform that delivered services across all of JPMorgan Chase’s global lines of business. This also included Compliance functions for U.S. Immigration and UK Right to Work, Employee Services for U.S. Onboarding and Technology Services Center, and Employee Programs for Global Service Awards, Wellness, Tuition Assistance, Tax Credits and Employee Discounts.
- Created and deployed new immigration (e.g., I9, H1B) standard operating procedures in Australia, Canada, Latin America and the U.S. that reduced risk – demonstrated by eliminating Out of Compliance by 100%.
- Successfully guided JPMorgan Chase through the Consumer Financial Protection Bureau’s (CFPB) regulatory review; received satisfactory rating and no action plans – 100% compliant.
- Developed and executed a new tuition reimbursement policy across all lines of business; reduced residual risk by implementing new third-party oversight controls and further reduced overall expenses by 27%.
- Established a reputation for HR operational success focusing on efficiencies, controls and risk mitigation; demonstrated through achieving 7 consecutive years of satisfactory audit ratings from government agencies and JPMC internal audit.
- Transformed the new hire Tax Credit program into a viable revenue source by (i) implementing an e-signature tool that eliminated all manual processes to complete applications and (ii) increasing penetration within U.S.-wide program creating ~1MM in net revenue.
- Implemented a functioning HR call center within 90 days, including recruiting and hiring 50 workforce members, and building the platform: training, case management model, call center infrastructure/telephony, Key Performance Indicators and reporting.
Vice President – Private Bank Banking Products Management
JPMorgan Chase & Co.
04.2000 - 11.2007
- Managed the integration, servicing and program management of banking products into Asset Management’s Private Bank client service platform. Responsible for the strategic development and execution of a robust product suite and system implementation.
- Created and launched a three-tier credit card program for the Private Bank business with a JPMorgan Private Bank brand that focused on exclusive travel rewards, unique experiences, high value dollar to point earnings, early fraud warning and concierge services – the first year increased high net worth cardholders by 60%.
- Conducted road shows to educate ~500 Bankers on the implications and requirements of Regs B, D, O and Z relating to card services.
Education
MSOD - Organizational Dynamics
University of Pennsylvania
Philadelphia, PABSED - History & Secondary Education
West Chester University
West Chester, PASkills
HR Strategy and Planning
Certification
Professional in Human Resources (PHR)
Accomplishments
- Led global AI/ML initiative to automate complaint management and issue escalation, reducing risk exposure, repurposing 5 FTEs, and satisfying audit controls.
- Launched a unified feedback and governance program, integrating 20 independent business-line initiatives. Captured data from 4,000+ monthly separating employees, enabling real-time issue resolution related to conduct and culture, and resulted in measurable risk reduction – operational, regulatory, and reputational – and eliminated 400+ hours of manual work through automation and streamlined oversight.
- Led a team of senior leaders through a war room exercise where we created and launched a global Employee Compliance Framework. This initiative supported a range of critical internal policies and regulatory action plans, including those set forth by the OCC. Through the war room, we established a consistent and sustainable governance model that enabled robust monitoring and reporting.
- Developed a comprehensive global onboarding screening and rescreening policy and program that included fingerprint, background, and credit checks, resulting in compliance with employment laws. This initiative successfully screened 45K workers.
- Crafted and executed a visionary program deployment strategy, culminating in the creation of a high-performing leadership team and a sustainable program, to ensure SAFE Act compliance for over 30K Mortgage Loan Originators; ultimately satisfying CFPB exam.
Timeline
Director – Head of HR Operations
AmeriHealth Caritas
02.2024 - Current
Executive Director – HR Payroll Tax Operations
JPMorgan Chase & Co.
03.2016 - 03.2017
Executive Director – HR Service Delivery Compliance
JPMorgan Chase & Co.
11.2014 - 03.2016
Vice President – HR Service Delivery Operations
JPMorgan Chase & Co.
11.2007 - 11.2014
Executive Director – Head of Americas Service Delivery Transformation
JPMorgan Chase & Co.
06.2000 - 02.2024
Vice President – Private Bank Banking Products Management
JPMorgan Chase & Co.
04.2000 - 11.2007
MSOD - Organizational Dynamics
University of Pennsylvania
BSED - History & Secondary Education
West Chester University
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