Thomas Cain
Mountain Grove,MO
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Mechanic
Self Employed
Mountain Grove, MO
05.2024 - Current
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
Cashier
Garden Inn
Cabool, Missouri
01.2023 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Assistant Manager
Murphy USA
West Plains, Missouri
12.2019 - 07.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Cabool High School
Cabool, MO05-2001
Skills
- Servicing vehicles
- Vehicle inspections
- Work Order Management
- Mechanical Systems
- Product and service knowledge
- Task Delegation
- Money Handling
- Staff Supervision
- Counting money
- Building rapport
- POS System Operation
- THC & CBD products
- Restocking Inventory
- Discussing cannabis
- Strain recommendation
Timeline
Mechanic
Self Employed
05.2024 - Current
Cashier
Garden Inn
01.2023 - 02.2024
Assistant Manager
Murphy USA
12.2019 - 07.2022
High School Diploma -
Cabool High School