Thomas Caldarelli

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and

implementing secure filing systems.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns

effectively, and building strong relationships.

• Ensured accurate record-keeping with diligent data entry and database management for vital company

information.

• Developed online resources to supplement traditional course materials and created lesson plans.
• Evaluated and graded students' oral and written examinations.
• Delivered lectures on various topics relating to natural and social sciences, as well as American culture.
• Guided students through English language development sessions.
• Managed classes in teachers' absence.

• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Established rapport with customers by providing friendly and attentive service.
• Answered customer questions about food and beverage items and assisted with menu selections.