Thomas Call

Payson

Summary

Cybersecurity-focused IT professional with CompTIA A+, Network+, and Security+ certifications and 4 years of experience as a Client Service Analyst supporting proprietary software. Expertise in troubleshooting technical issues, assisting end users, and translating complex problems into effective solutions. A solid foundation in networking, system security, and IT support is complemented by a strong emphasis on cybersecurity practices, including risk awareness and threat identification. Eager to leverage technical skills in a cybersecurity role while further developing hands-on expertise in the field.

Overview

years of professional experience

Certification

Work History

Client Service Analyst

Caselle

Provo, UT

10.2021 - 10.2025

Deliver enterprise level technical support via phone and email requiring strong computer skills, problem solving, and interpersonal communication skills.
Lead technical training for new and current employees, as well as customers.
Proficiency with Windows, Outlook, Teams, LogMeIn, Remote Desktop, Excel, SQL, and company proprietary software.

General Laborer

Wadley Services

Pleasant Grove, UT

02.2019 - 10.2021

Worked directly with customers to determine needs, create service plans, and resolve issues.
Trained new and current employees.
Followed detailed technical procedures to repair gutters and blinds.
Performed residential maintenance focusing on repairs, resulting in very satisfied clients.

Education

Bachelor of Science - Cyber Security and Information Assurance

Western Governors University

Salt Lake City, UT

10-2028

Skills

Operating Systems: Windows, Ubuntu Linux
Software Tools: Wireshark, Splunk, Nessus, SQL, LogMeIn, Remote Desktop
Time management expertise
Strong analytical skills
Technical aptitude

Complaint handling and resolution
Attention to detail
Network security
Risk assessment
SIEM management

Websites

www.linkedin.com/in/ThomasWCall159