Thomas Canada
Bend,OR
Summary
Whitewater raft guide, Program manager
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guide/ Lead Guide
Middle Fork River Tours
Stanley, ID
05.2011 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Guided groups of up to 22 and 8 guides and people on scheduled tours.
- Prepared and served breakfast, lunch, snacks and dinner for 5 nights/6 days per 100miles experience
Guide/equipment Manager
All Outdooors
Coloma, CA
04.2008 - 09.2011
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
Professional Football Player
Winnipeg Blue Bombers
Winnipeg, MB
05.2003 - 11.2008
- Volunteered for charitable events and supported positive public team image.
- Interacted professionally with press, fans and members of other teams to maintain positive public image of team.
- Participated in youth player clinics and offered insight into developing form and skills.
- Played Defensive End for successful Canadian Football League team in competitive and demanding environment.
Guide
Omega Tours
Rio Congrejal,Honduras,
10.2007 - 12.2007
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Worked closely with management staff to create new and lucrative tours.
- Checked tour vehicles for cleanliness, safety and functionality.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Developed engaging and informative scripts, guiding tour members through attractions.
Instructor
CROBBS (Costa Rica Outward Bound)
San Ramon, Costa Rica
09.2004 - 05.2006
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Improved student performance by defining clear goals and communicating performance metrics.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
Education
Environmental Science Policy Management - Geological And Earth Sciences
University of California, Berkeley
Berkeley, CA05.2002
Skills
- Route navigation
- Expert communication
- Social perceptiveness
- Outdoor survival skills
- Multilingual abilities
- Effective storytelling
- Artistic talent
- Group management
Certification
Swift water resume III
Wilderness first responder
First-Aid
Olcc food handler
Timeline
Guide/ Lead Guide
Middle Fork River Tours
05.2011 - Current
Guide/equipment Manager
All Outdooors
04.2008 - 09.2011
Guide
Omega Tours
10.2007 - 12.2007
Instructor
CROBBS (Costa Rica Outward Bound)
09.2004 - 05.2006
Professional Football Player
Winnipeg Blue Bombers
05.2003 - 11.2008
Environmental Science Policy Management - Geological And Earth Sciences
University of California, Berkeley