Summary
Overview
Work History
Education
Skills
Technicalskills - Programapplications
References
Timeline
Generic
Thomas Canello

Thomas Canello

Orlando,FL

Summary

Results-driven management professional recognized for exceptional leadership and a proven track record of achieving high productivity. Core competencies include operational strategy, team leadership, and conflict resolution, coupled with strong organizational skills and attention to detail. Known for adaptability and effective communication, consistently going the extra mile to meet organizational goals.

Overview

37
37
years of professional experience

Work History

Sr. Director of Consumer Ticket Strategy & Event Operations & Services

INTERNATIONAL SPEEDWAY CORP / NASCAR
Daytona Beach, USA
07.2002 - Current
  • Led the development and motivation of an inbound sales staff.
  • Surpassed company objectives via meticulous analysis, strategic planning, and precise execution.
  • Managed Customer Admissions team, including corporate inbound call center.
  • Supervised management, budgeting and forecasting for 12 Track Ticketing departments.
  • Ensure all ticketing functions adhere to SOX compliance.
  • Foster collaboration among numerous departments with 12 ISC/NASCAR maintained race tracks.
  • Supported selection, implementation of ProVenue Ticketing System for ISC.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Collaborated with executive leadership team to develop long-term objectives that would drive success.

Regional Customer Service Manager (Southeast & West Regions)

TICKETMASTER
Columbus, USA
01.2000 - 07.2002
  • Directed management of a regional staff consisting of 120 members.
  • Delivered exceptional management of customer service needs across multiple scenarios.
  • Supervised resolution of rejected credit card payments.
  • Handled all client interactions regarding cancellations and postponements.
  • Executed customer service operations for nationwide events such as the 1996 Presidential Inauguration, Rolling Stones concerts, and Grateful Dead tours.
  • Directed fulfillment operations across Southern and Western regions for Ticketmaster clientele.
  • Handled budget approvals, reviews, and management for regional customer service departments.

Customer Service Manager - Ticketmaster Columbus

TICKETMASTER
Columbus, USA
01.1988 - 01.1999
  • Collaborated with multiple Ticketmaster clients on customer service requirements and communications.
  • Spearheaded development of initial customer support division at Ticketmaster Columbus.
  • Overseen the fulfillment of customer service needs.
  • Managed and processed tickets promptly.
  • Handled all aspects of chargeback management.
  • Approved and reviewed local department's customer service budget.

Education

Business/Sports Administration and Management Strategies

THE OHIO STATE UNIVERSITY

Skills

  • Microsoft Windows Proficiency
  • Proficient with various Ticketing systems (Archtics, ProVenue)
  • Relationship Management
  • Analytical Reporting Expertise
  • Organizational development
  • Administrative oversight
  • Collaborative leadership

Technicalskills - Programapplications

  • Microsoft Office Suite
  • Ticketmaster & Tickets.com
  • Avaya phone system

References

References available upon request.

Timeline

Sr. Director of Consumer Ticket Strategy & Event Operations & Services

INTERNATIONAL SPEEDWAY CORP / NASCAR
07.2002 - Current

Regional Customer Service Manager (Southeast & West Regions)

TICKETMASTER
01.2000 - 07.2002

Customer Service Manager - Ticketmaster Columbus

TICKETMASTER
01.1988 - 01.1999

Business/Sports Administration and Management Strategies

THE OHIO STATE UNIVERSITY

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Thomas Canello