Summary
Overview
Work History
Skills
Accomplishments
Affiliations
Certification
Languages
Websites
Work Ethic
References
Timeline
Generic

Thomas Capps

Glendale,AZ

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and driving business growth.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Dishwasher

HonorHealth
Scottsdale, AZ
03.2024 - 05.2025
  • Sorted clean dishes in appropriate storage areas for easy and accessible use.
  • Operated commercial dishwashing machines efficiently.
  • Inspected dishes closely to check for remnants of food or dirt.
  • Ensured timely availability of clean dishes for various meal services.
  • Swept and mopped floors in the kitchen area at regular intervals throughout shift.
  • Filled out daily logs regarding temperature readings of dishwashers as required by health department regulations.
  • Ensured that workstations were kept neat and tidy throughout the shift.
  • Disposed of glassware that had been broken or chipped according to safety procedures.
  • Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Informed supervisors immediately if any machine malfunctions were observed during operation.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Checked temperatures of dishwashing machines to ensure proper functioning.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Hand-washed items unsuitable for machine washing.
  • Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Managed dish area organization and cleanliness.
  • Removed garbage and trash to designated disposal areas in accordance with health regulations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

EVS Technician

HonorHealth
Scottsdale, AZ
03.2023 - 03.2024
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Reported damaged property, maintenance concerns and fire and safety hazards.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Adhered strictly to departmental policies regarding confidentiality of guest information.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Followed procedures for using and disposing of disinfectant chemical cleaners.
  • Stocked linen closets with fresh linens on a regular basis.
  • Kept business entrances clean, tidy and professional in appearance.
  • Reported any repairs or damages observed during routine rounds of inspection.
  • Restocked room amenities such as soaps, shampoos, towels, as needed.
  • Collected soiled linens, made beds and transported items to laundry services.
  • Cleaned spills promptly with appropriate products in accordance with established procedures.
  • Organized closets, drawers and shelves in order to maintain neatness throughout the facility.
  • Maintained accurate records of all cleaning activities, such as areas cleaned and materials used.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Followed safety guidelines to ensure a safe work environment for staff members and visitors.
  • Placed wet floor signs to protect staff and patients from fall or injury.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Ensured that all cleaning supplies were stored properly when not in use.
  • Dusted furniture, machines or equipment.
  • Emptied trash cans, sorted recycling and properly disposed of waste.
  • Disinfected surfaces using approved chemicals according to safety regulations.
  • Followed company uniform, performance and security policies with every job.
  • Transported trash and other waste material to designated disposal areas.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Responded quickly to customer requests or complaints regarding housekeeping services.
  • Completed assigned sweeping, floor maintenance and window-washing.
  • Serviced, cleaned and restocked restrooms.
  • Assisted with special projects related to housekeeping duties as assigned by supervisor.
  • Followed infection control policies when handling soiled linen or contaminated surfaces.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Performed daily cleaning tasks including dusting, mopping and vacuuming floors; washing walls, windows and countertops; sanitizing bathrooms and replenishing supplies.
  • Wore personal safety equipment to prevent burns from cleaning chemicals.
  • Cleaned, sanitized, and organized facility to avoid spread of germs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Meat Cutter

Bashas'
Carefree, AZ
08.2020 - 02.2023
  • Performed regular cleaning and maintenance of butchering equipment to ensure operational efficiency.
  • Offered meaningful advice to customers regarding meat preservation and cooking methods.
  • Stocked display cases with freshly cut meats according to merchandising standards.
  • Packaged, weighed, and labeled meat products accurately for retail sale.
  • Operated a variety of meat cutting machines such as saws, slicers, grinders and tenderizers.
  • Received and inspected incoming shipments of fresh and frozen meats to ensure product quality.
  • Updated inventory records and managed stock rotation to ensure product freshness.
  • Operated wrapping machines to package meats for sale in the store or for customers' orders.
  • Assisted customers with selecting cuts of meat based on their individual needs.
  • Used skewers and twine to shape, lace and tie roasts.
  • Sharpened knives on daily basis for optimal use and longevity.
  • Prepared poultry for sale and consumption by cleaning, cutting and discarding inedible parts.
  • Engaged in suggestive selling and other sales techniques via in-store intercom and one-on-one customer contact.
  • Inspected and stored meat upon delivery by verifying compliance with company quality standards.
  • Maintained proper food temperatures for various products.
  • Demonstrated knowledge of various meat cuts and recommended cooking techniques to customers.
  • Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.
  • Monitored storage conditions, including temperature controls, to prevent spoilage.
  • Adhered to food safety regulations regarding storage temperatures and sanitation protocols.
  • Properly stored meat to decrease waste and increase product freshness span.
  • Performed basic maintenance tasks on meat cutting equipment such as cleaning blades.
  • Rotated stock on shelves so that older items were used first while maintaining freshness of product.
  • Assisted other departments within the store when needed during peak business times.
  • Expertly deboned and trimmed meats with precision to minimize waste.
  • Disposed of expired meats in accordance with food safety regulations.
  • Complied with federal, state and local sanitation regulations and department procedures.
  • Cleaned meat preparation counters and butcher knives to avoid cross contamination.
  • Ensured compliance with all local, state, and federal regulations regarding meat processing and sales.
  • Answered customer questions about specific products and cut meats to specifications.
  • Provided assistance in training new employees in proper use of meat cutting tools.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Ordered supplies necessary to maintain inventory levels in accordance with department needs.
  • Used sizing guidelines to cut meat products and arrange pieces in trays.
  • Managed inventory, ensuring freshness and quality of meat products.
  • Rotated products to decrease chance of meat spoiling and reduce waste and loss of profits.
  • Assisted in the development of promotional displays and marketing materials for meat products.
  • Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
  • Weighed meats for sale at the service counter or pre-packaged for sale in the retail market.
  • Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
  • Cleaned work areas including counters, floors, walls and equipment using safe sanitizing solutions.
  • Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
  • Filled daily specialized requests and completed orders.
  • Maintained fully stocked retail shelves while rotating perishable products to prevent expiration and waste.
  • Followed emergency procedures in event of workplace accidents.
  • Trained employees on safety and protective clothing guidelines to minimize injuries.
  • Followed all safety procedures when handling sharp knives and other cutting tools.
  • Prepared special orders from customers that required specific cuts or trimming techniques.
  • Cut, trimmed and grinded meats to prepare for cooking form.
  • Weighed, labeled and priced variety of cuts of meat for on-demand selections.
  • Skillfully operated cutting tools and machinery to trim, slice, and cut meat according to customer specifications.
  • Engaged with customers to understand their needs, providing recommendations for meat selection and preparation.
  • Checked expiration dates on packages of meat prior to stocking them on shelves or counters.
  • Arranged cut meat and products in display case for customer viewing and selection.
  • Restocked butcher paper rolls onto spindles located around the work area.
  • Maintained strict adherence to safety and hygiene standards in meat preparation and storage.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

CSR

Magnum Industrial Distributors
Phoenix, AZ
04.2019 - 08.2020
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Handled customer inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Researched required information using available resources.
  • Promoted available products and services to customers during service, account management and order calls.
  • Processed orders, forms, applications, and requests.
  • Performed account maintenance activities such as updating client information in databases.
  • Updated job knowledge by participating in educational opportunities.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided customer service support to customers over the phone and by email.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed up with customers to ensure their satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Maintained up-to-date knowledge of company products and services.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Developed strategies to improve quality of customer service delivery.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Senior CSR

IBT
Mt.Vernon, IL
07.2002 - 04.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Implemented strategies to maximize efficiency in responding to customer inquiries.
  • Engaged with customers to identify needs and provide solutions to inquiries.
  • Provided feedback and recommendations on ways to improve existing products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Identified opportunities for process improvement within the customer service department.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Resolved escalated customer service issues in a timely manner.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Created training materials and conducted workshops for new customer service representatives.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Strengthened customer retention by offering discount options.
  • Trained junior staff members on best practices for handling complex client requests.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained up-to-date knowledge of product offerings, services, and pricing structures.
  • Developed strong relationships with customers through active listening and problem solving techniques.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored junior team members and managed employee relationships.
  • Updated databases with new and modified customer data.
  • Supported sales team members to drive growth and development.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recruited, trained and supervised new employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with safety regulations and company policies.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Maintained accurate records of employee performance reviews.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Delegated work to staff, setting priorities and goals.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Processed returns of defective merchandise as required.
  • Assembled orders according to customer requests.
  • Maintained stock levels in accordance with company policies.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Investigated any reported problems regarding shipping errors or damages.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Verified accuracy of incoming shipments against purchase orders.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Used pallet jacks to move items to and from warehouse locations.
  • Packed boxes and stock using organizational guidelines.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Assisted in packaging and labeling of products for shipment.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Organized warehouse space for efficient storage of products.
  • Maintained accurate inventory records using computerized tracking systems.
  • Inspected incoming shipments for damage or discrepancies.
  • Performed cycle counts to maintain accurate inventory records.
  • Identified discrepancies between physical count and computer data.
  • Transported goods to designated areas within the warehouse facility.
  • Followed established guidelines for picking orders accurately.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Operated a variety of machinery and tools safely and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Adhered to safety protocols and procedures to prevent accidents or injuries.
  • Measured and marked cutting lines on materials and products.
  • Monitored inventory levels of components needed for hose assembly operations.
  • Cleaned work area and equipment regularly to maintain a safe working environment.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Provided technical support and troubleshooting assistance when required by customers or colleagues.
  • Cleaned and lubricated parts, equipment, and machinery.
  • Worked at fast and steady pace to meet production goals.
  • Packed finished products for shipment and prepared them according to shipping specifications.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Operated and maintained equipment in a clean and safe condition.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Maintained accurate records of all parts used in the assembly process.
  • Collaborated with a team to meet or exceed production targets.
  • Reported any issues or concerns regarding the quality or accuracy of finished products immediately.
  • Installed protective covers on finished hose assemblies as needed.
  • Trained other team members on how to properly assemble hoses according to safety guidelines.
  • Completed accurate assembly work by positioning and aligning components.
  • Developed relationships with vendors to ensure timely delivery of materials at competitive prices.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Assisted warehouse personnel in packing orders when necessary.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Transported and safely delivered items to prevent damage or loss.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Checked tires for proper inflation before leaving on each route.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Handled merchandise in accordance with product handling standards.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Utilized GPS and maps for efficient route planning.
  • Utilized street maps to plan and determine most efficient routes.
  • Liaised between outside sales representatives and accounts to optimize customer service.
  • Cross-sold additional products or services based on customer needs.
  • Developed and maintained relationships with key customers to ensure customer satisfaction.
  • Operated register, handled cash and processed credit card transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Leveraged computer system to input customer orders and pricing information.
  • Coordinated with the logistics team to ensure timely delivery of products.
  • Provided training sessions for new employees on company policies, procedures and best practices.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
  • Provided customers with product information, pricing and availability.
  • Negotiated prices and terms of sales and service agreements with clients.
  • Delivered superior customer support to improve account retention rate.
  • Provided product information and demonstrations to customers via phone and online platforms.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Reduced process lags by training employees on best practices and protocols.
  • Followed up on pending orders and inquiries in a timely manner.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Upsold and cross-sold products to existing customers to maximize revenue.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Assisted in resolving customer complaints in a prompt manner.
  • Listened to customer needs to identify and recommend best products and services.

CSR, Sales

Mt.Vernon Electric
Mt. Vernon, IL
08.2000 - 05.2002
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Identified customer needs by asking questions and advising on best solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Processed incoming electrical items for quoting repairs and pricing

  • Generated sales leads through cold calling and outbound calls in order to increase revenue growth.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Processed orders accurately and efficiently according to established procedures and timelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Navigated routes with relevant map programs and GPS systems.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Assisted warehouse personnel in packing orders when necessary.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Transported and safely delivered items to prevent damage or loss.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Handled merchandise in accordance with product handling standards.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

CSR, Sales

IBT
Mt. Vernon, IL
02.1992 - 05.2000
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Reset store displays for special events and seasonal merchandise changes.
  • Greeted and assisted customers to foster positive experiences.
  • Replenished and arranged items to maintain appearance.
  • Identified customer needs by asking questions and advising on best solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Conducted price negotiations with customers while staying within company guidelines.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Processed orders accurately and efficiently according to established procedures and timelines.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Operated register, handled cash and processed credit card transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Assisted warehouse personnel in packing orders when necessary.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Checked tires for proper inflation before leaving on each route.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Notified customers of delays to decrease calls to support.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Kept accurate logs of all deliveries and trips.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Utilized street maps to plan and determine most efficient routes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Set up equipment and installed tools and fixtures required to carry out production goals.
  • Utilized templates and read measurements to position parts and subassemblies.
  • Removed physical refuse and debris and organized tools to maintain safe work environment.
  • Followed established procedures for handling hazardous materials safely throughout the assembly process.
  • Adhered to safety protocols and procedures to prevent accidents or injuries.
  • Troubleshot machinery and programming issues to exceed production goals.
  • Measured and marked cutting lines on materials and products.
  • Ensured that all safety protocols were followed while operating machinery or assembling hoses.
  • Assembled hoses with couplings, clamps, and fittings according to specifications.
  • Inspected finished products for quality and adherence to customer specifications.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
  • Kept supply and demand in balance to support production goals and optimize volume.
  • Monitored inventory levels of components needed for hose assembly operations.
  • Cleaned work area and equipment regularly to maintain a safe working environment.
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
  • Provided technical support and troubleshooting assistance when required by customers or colleagues.
  • Created templates for repetitive tasks to expedite fabrication processes.
  • Cleaned and lubricated parts, equipment, and machinery.
  • Tracked material inventories and ordered new parts to prevent shortages.
  • Worked at fast and steady pace to meet production goals.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Powered up, calibrated and shut down fabricating machinery according to company regulations.

  • Packed finished products for shipment and prepared them according to shipping specifications.
  • Retrieved correct materials from product inventory to perform various fabrication duties.
  • Performed regular maintenance on machinery used in production.
  • Operated and maintained equipment in a clean and safe condition.
  • Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
  • Maintained accurate records of all parts used in the assembly process.
  • Trained other team members on how to properly assemble hoses according to safety guidelines.
  • Completed accurate assembly work by positioning and aligning components.

  • Identified and resolved assembly and production issues or malfunctions.

CSR, Sales

TSC Stores
Mt. Vernon, IL
03.1989 - 02.1992
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reset store displays for special events and seasonal merchandise changes.
  • Greeted and assisted customers to foster positive experiences.
  • Replenished and arranged items to maintain appearance.
  • Identified customer needs by asking questions and advising on best solutions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Adhered strictly to company policies and procedures while handling customer queries and requests.
  • Operated register, handled cash and processed credit card transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Recognized by management for providing exceptional customer service.

Skills

  • Dishwasher operation
  • Sanitation procedures
  • Machine maintenance
  • Temperature monitoring
  • Safety compliance
  • Team collaboration
  • Customer service
  • Problem solving
  • Detail orientation
  • Workstation organization
  • Cleaning techniques
  • Equipment setup
  • Material disposal
  • Hygiene practices
  • Decision-making
  • Teamwork and collaboration
  • Teamwork
  • Reliability
  • Multitasking and organization
  • Organizational skills
  • Sanitizing protocols
  • Maintain health code standards
  • Team player
  • Strong work ethic
  • Cleanliness standards
  • Speed and efficiency
  • Chemical handling
  • Proper sanitation
  • Health code compliance
  • Time management abilities
  • Multitasking capacity
  • Task prioritization
  • Troubleshooting skills
  • Punctual and reliable
  • Sales support
  • Order processing
  • Attention to detail
  • Time management
  • Effective listening
  • Inventory management
  • Inbound call answering
  • Warehousing functions
  • Positive and professional
  • Product and service solutions
  • Sales transactions
  • Money handling
  • Route planning
  • Vehicle maintenance
  • Load securing
  • Cash register operation
  • Professionalism
  • Vehicle loading
  • Order verification
  • Merchandise restocking
  • Adaptability and flexibility
  • Order picking and processing
  • Warehouse operations
  • Hose assembly
  • Effective communication
  • Adaptable learning
  • Shipment receiving and processing

Accomplishments

  • Training cordinator at IBT.

Affiliations

  • Outdoor enthusiast
  • Automotive enthusiast
  • Family oriented

Certification

  • Dodge School
  • Torrington School

Languages

English
Professional

Websites

Work Ethic

  • Excellent customer service skills
  • Ability to work under pressure
  • Flexible multi-tasking
  • Reliable
  • Punctual
  • Team Player

References

References available upon request.

Timeline

Dishwasher

HonorHealth
03.2024 - 05.2025

EVS Technician

HonorHealth
03.2023 - 03.2024

Meat Cutter

Bashas'
08.2020 - 02.2023

CSR

Magnum Industrial Distributors
04.2019 - 08.2020

Senior CSR

IBT
07.2002 - 04.2019

CSR, Sales

Mt.Vernon Electric
08.2000 - 05.2002

CSR, Sales

IBT
02.1992 - 05.2000

CSR, Sales

TSC Stores
03.1989 - 02.1992

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