Jira
Thomas Carey
Fraud Analyst
New Braunfels,Texas
Summary
Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity within the Fintech industry. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in programming, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Financial Fraud Investigator / Customer Security
TaskUs
New Braunfels, Texas
05.2020 - Current
- Responsible for prevention and detection of potential fraud across all channels by reviewing customers' accounts, taking preventative actions and extensive submission of SAR's.
- Reviewing customer account information on file and conducting third party searches to identify patterns of synthetic identities or ID Theft.
- Actively engage in root cause analysis to identify trends and develop protocols.
- Adhere to PCI compliance, BSA compliance, and uphold policy enforcement guidelines throughout my investigations.
- Established engineering project, writing code in both JQL (Jira syntax) and JavaScript, support tools and deliver data visibility. This included extensive debugging, test cases, and expanding our database.
- Developed team methodology, increasing IDT case resolution by 144.24% over 6 weeks, to combat emergent case backlog.
Customer Service Specialist
TaskUs
New Braunfels, Texas
10.2019 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Comply with federal, state, and company policies, procedures, and regulations.
- Quickly adjust to new processes and information changes.
- Displayed initiative by contributing analysis and pattern-recognition efforts to develop organizational systems.
- Educated customers on effective use of security systems.
- Maintained QA score above 95% across campaign.
Social Media Evaluator
Appen
San Antonio, TX
07.2018 - 10.2019
- Complete content evaluation, translation, research and query review of 100 media products per day.
- Rated efficacy and impact of social media ads, in relation to rating guidelines.
- Flag all questionable, inappropriate, politically biased, or insensitive content per guidelines.
- Write short reports of potential improvements/criticisms for each advertisement placement.
- Used coordination and planning skills to achieve results according to schedule.
Education
Incomplete Bachelor's - Computer Science
Texas A&M University-San Antonio
San Antonio, TX 08.2017 - 08.2019
Associate of Science - Computer Science
Northwest Vista College
San Antonio, TX 08.2015 - 08.2017
Skills
Proficient in HTML/CSS/JS
Detection models
Effective communication
Procedure review
Data analysis
Financial Fraud
Fraud detection
Proficient in SQL
Software
SalesForce
LexisNexis
Looker
Atlassian Suite
Slack
SQLite
Interests
Relational Databases
SQL
Object Oriented Programming (OOP)
Root cause analysis
Timeline
Financial Fraud Investigator / Customer Security
TaskUs
05.2020 - Current
Customer Service Specialist
TaskUs
10.2019 - 05.2020
Social Media Evaluator
Appen
07.2018 - 10.2019
Incomplete Bachelor's - Computer Science
Texas A&M University-San Antonio
08.2017 - 08.2019
Associate of Science - Computer Science
Northwest Vista College
08.2015 - 08.2017