Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
SalesAssociate
Thomas Carey

Thomas Carey

Fraud Analyst
New Braunfels,Texas

Summary

Motivated Fraud Analyst touting 2 years of expertise investigating suspicious activity within the Fintech industry. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in programming, analytics and fraud pattern detection.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Financial Fraud Investigator / Customer Security

TaskUs
New Braunfels, Texas
05.2020 - Current
  • Responsible for prevention and detection of potential fraud across all channels by reviewing customers' accounts, taking preventative actions and extensive submission of SAR's.
  • Reviewing customer account information on file and conducting third party searches to identify patterns of synthetic identities or ID Theft.
  • Actively engage in root cause analysis to identify trends and develop protocols.
  • Adhere to PCI compliance, BSA compliance, and uphold policy enforcement guidelines throughout my investigations.
  • Established engineering project, writing code in both JQL (Jira syntax) and JavaScript, support tools and deliver data visibility. This included extensive debugging, test cases, and expanding our database.
  • Developed team methodology, increasing IDT case resolution by 144.24% over 6 weeks, to combat emergent case backlog.

Customer Service Specialist

TaskUs
New Braunfels, Texas
10.2019 - 05.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Quickly adjust to new processes and information changes.
  • Displayed initiative by contributing analysis and pattern-recognition efforts to develop organizational systems.
  • Educated customers on effective use of security systems.
  • Maintained QA score above 95% across campaign.

Social Media Evaluator

Appen
San Antonio, TX
07.2018 - 10.2019
  • Complete content evaluation, translation, research and query review of 100 media products per day.
  • Rated efficacy and impact of social media ads, in relation to rating guidelines.
  • Flag all questionable, inappropriate, politically biased, or insensitive content per guidelines.
  • Write short reports of potential improvements/criticisms for each advertisement placement.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Incomplete Bachelor's - Computer Science

Texas A&M University-San Antonio
San Antonio, TX
08.2017 - 08.2019

Associate of Science - Computer Science

Northwest Vista College
San Antonio, TX
08.2015 - 08.2017

Skills

Proficient in HTML/CSS/JS

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Software

Jira

SalesForce

LexisNexis

Looker

Atlassian Suite

Slack

SQLite

Interests

Relational Databases

SQL

Object Oriented Programming (OOP)

Root cause analysis

Timeline

Financial Fraud Investigator / Customer Security

TaskUs
05.2020 - Current

Customer Service Specialist

TaskUs
10.2019 - 05.2020

Social Media Evaluator

Appen
07.2018 - 10.2019

Incomplete Bachelor's - Computer Science

Texas A&M University-San Antonio
08.2017 - 08.2019

Associate of Science - Computer Science

Northwest Vista College
08.2015 - 08.2017

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Thomas CareyFraud Analyst