Thomas Carson
Mount Jackson,VA
Summary
Results-driven financial professional with proven capability in leading and managing high-performing teams. Skilled in strategic planning, customer relationship management, and operational efficiency. Known for fostering collaboration, adapting to changing market conditions, and consistently achieving business goals. Respected for strong leadership, problem-solving abilities, and effective communication.
Results-driven management professional with extensive experience in branch operations and production management. Proven ability to lead teams towards achieving organizational goals with focus on innovative strategies and operational efficiency. Known for fostering team collaboration and adapting to changing needs, showcasing strong leadership and strategic planning skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Producing Branch Manager
Integrity Home Mortgage Corp.
09.2010 - Current
- Aggressively expand customer base by networking with centers of influence including real estate agents, builders, developers, financial planners, CPAs, referrals, and potential home buyers. Co-manage the office for all marketing and operations functions. Actively engaged in participating in community events, seminars, and training programs. Review buyers’ financial qualifications and determine the best product for their current requirements. Recognized for outstanding performance and customer service.
- Consistently meet/exceed sales targets by providing the best product to meet buyers’ requirements
- Presidents Club achievements multiple years
- Streamlined branch operations to improve efficiency, reducing overall operational costs.
- Implemented effective staff training programs for improved customer service and employee retention.
- Oversaw the underwriting process, ensuring timely loan approvals and adherence to regulatory guidelines.
- Managed branch budget effectively while balancing revenue generation with expense controls.
Mortgage Banker
Wells Fargo Mortgage
10.2007 - 02.2010
- Company Overview: [One of the largest and most successful family-owned banks in the United States]
- Recruited to penetrate the market by establishing new contacts through business networking and generating referrals with centers of influence that included real estate agents, builders, settlement agents, CPAs, attorneys, professionals, business owners and First Citizens’ client base. Conducted seminars, workshops and community events. Instrumental in all marketing strategies and collateral. Promoted multiple financial packages to best meet the needs of the customer.
- Achieved over 115% of annual goal for loan production and 126% of unit production
Education
BA - Business Administration and Finance
Lees-McRae College
Banner Elk, NC01.2002
Skills
- Staff training and development
- Operations management
- Innovation and creativity
- Sales management
- Industry expertise
- Excellent work ethic
- Customer service
Accomplishments
- Received the “President's Award” for exemplary performance and recognition for exemplary customer service.
- Increased annual production through implementation of strategic initiatives.
Certification
- Certified Mortgage Professional
- Licensed Mortgage Loan Officer 2003-Current
Timeline
Producing Branch Manager
Integrity Home Mortgage Corp.
09.2010 - Current
Mortgage Banker
Wells Fargo Mortgage
10.2007 - 02.2010
BA - Business Administration and Finance
Lees-McRae College
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