Thomas Carter
Saint Cloud,FL
Summary
Experienced service advisor with over 10 years of successful team management in maintenance-driven roles. Skilled in scheduling facilities maintenance to minimize downtime and safety hazards, as well as troubleshooting and repairing equipment with a focus on quality and efficiency. Proficient with computer systems and highly adept at reviewing technical documentation to assess scope and develop repair strategies. Known for being a good communicator, attentive to details, and dedicated to delivering exceptional service. Ready to bring my expertise to a new challenge and contribute to the success of a company.
Diligent [Desired Position] with background in managing fleet services and advising clients on maintenance and repair needs. Successfully streamlined communication between teams and improved service efficiency. Demonstrated problem-solving and customer service skills, ensuring timely resolutions and client satisfaction.
Professional with proven track record in fleet management, ensuring efficient operation and maintenance of vehicle fleets. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Skilled in diagnostics, repair coordination, and preventive maintenance planning. Known for reliability, excellent communication, and problem-solving abilities.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Fleet Service Advisor
City of Orllando Fleet Management
11.2024 - Current
- Managed fleet maintenance schedules to ensure optimal vehicle performance and reliability.
- Coordinated communication between drivers and service teams for efficient problem resolution.
- Conducted regular inspections of vehicles to identify and address safety issues proactively.
- Streamlined workflow processes, enhancing efficiency in fleet service operations.
- Mentored junior staff in best practices for vehicle servicing and customer interaction.
- Developed training programs to improve team proficiency in using fleet management software.
- Assisted in budget management by identifying cost-saving opportunities within the department''s operational expenses.
- Improved fleet efficiency by implementing preventive maintenance schedules and monitoring vehicle performance.
- Facilitated smooth workflow among departments by coordinating schedules and allocating necessary resources accordingly.
- Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
Service Advisor
Fountain Acura
04.2023 - 11.2024
- Coordinated with technicians to ensure timely completion of repairs and services.
- Maintained accurate records of customer interactions and service history for follow-up purposes.
- Provided detailed explanations of service recommendations to enhance customer understanding.
- Assisted customers in scheduling service appointments and vehicle maintenance inspections.
- Addressed customer inquiries and resolved issues efficiently to improve satisfaction levels.
- Utilized dealership management software to track service orders and inventory levels effectively.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Starling Chevrolet
08.2020 - 03.2023
- Trained new service advisors at Starling Chevrolet
- Develop and implement customer loyalty programs to increase repeat business and improve customer satisfaction.
- Implement customer satisfaction survey to gather feedback and identify areas for improvement in the service advisor process.
- Improve service advisor productivity by implementing performance tracking and coaching programs
- Coordinate with the service manager to identify training needs for service advisors and provide ongoing coaching and development opportunities
- Assisted customers in scheduling service appointments and vehicle maintenance inspections.
- Provided detailed explanations of service recommendations to enhance customer understanding.
Service advisor
Classic Honda
02.2017 - 07.2020
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Set and administered department budgets for expenditures, materials and labor.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 30 employees.
- Extensive knowledge of Measuring equipment, tools and materials.
business owner
Tech 1 automotive
06.1996 - 03.2012
- Managed day-to-day operations of Tech 1 automotive business
- Oversaw business finances and maintained budget
- Developed and implemented marketing strategies to attract new customers
- Provided excellent customer service and resolved any issues or concerns
- Led a team of employees, providing guidance and training
- Maintained inventory levels and ordered necessary supplies
- Stayed up-to-date with industry trends and implemented new technologies or services to stay competitive
- Identify and capitalize on new business opportunities to increase revenue and expand the customer base
Project Manager
Morton Electric Contractors
04.2010 - 03.2012
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Built long-term relationships with clients through effective selling, dynamic response and attention to detail
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Developed and initiated projects, managed costs, and monitored performance.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reported regularly to managers on project budget, progress and technical problems.
- Adhered to budget requirements with excellent planning and consistent expense monitoring
- Maintained open communication by presenting regular updates on project status to customers
- Developed and initiated projects, managed costs, and monitored performance
- Identified plans and resources required to meet project goals and objectives
- Built successful project plans covering objectives, resources and staffing to meet schedules
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
Aircraft Maintenance Technician
U.S Navy
03.1980 - 10.1991
- Served in United States Navy for 11 years
- Commendations: Expeditionary Medal Commendation Media honorable Discharge.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Lubricated shafts, bearings and gears to maintain optimal performance.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Inspected airframes to detect wear and other defects
- Maintained repair logs to document all corrective and preventive aircraft maintenance
- Completed preventive and reparative maintenance on aircraft electronics and computer systems
- Conducted routine inspections to ensure compliance with safety standards.
- Diagnosed and repaired electrical systems in various aircraft models.
Education
Associate of Science - Business Management and Finance
Valencia State College
Orlando, FL12.2011
Automotive Technology
Seminole Community College
Sanford, FL04.1993
Skills
- Microsoft Office expertise
- Troubleshooting and Diagnostics
- Mechanical Repair
- Preventive Maintenance
- Critical Thinking
- Employee supervision
- Budgeting
- Fleet maintenance management
- Preventive maintenance scheduling
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- proficient with faster software
Certification
- certified ASE technician
- certificate for forklift driver
Timeline
Fleet Service Advisor
City of Orllando Fleet Management
11.2024 - Current
Service Advisor
Fountain Acura
04.2023 - 11.2024
Service Advisor
Starling Chevrolet
08.2020 - 03.2023
Service advisor
Classic Honda
02.2017 - 07.2020
Project Manager
Morton Electric Contractors
04.2010 - 03.2012
business owner
Tech 1 automotive
06.1996 - 03.2012
Aircraft Maintenance Technician
U.S Navy
03.1980 - 10.1991
Automotive Technology
Seminole Community College
Associate of Science - Business Management and Finance
Valencia State College