Music
Thomas Caruso
Student
Gilbert,AZ
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Associate Lead
Petsmart
Mesa, AZ
01.2021 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely responses to emails, voicemails, and written correspondence.
- Adhered to rigorous standards for customer service, merchandising, and operational safety.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Host
Carrabba' Italian Grill
Gilbert, AZ
03.2019 - 03.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in and to-go orders by phone answered customer questions, and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Documented reservations and communicated changes to guests.
- Monitored seating area and checked restrooms regularly to keep them spotless.
- Checked and restocked server areas and organized and got change for the front counter.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Associate of Arts - Political Science
08.2020 - 05.2022
- Member of Student Government
Skills
Teamwork and Collaboration
Analytical and Critical Thinking
Interpersonal Communication
Flexible and Adaptable
Cultural Awareness
Bookkeeping
Project planning
Sorting and labeling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 45 staff members.
- Member of Tri-M
- AP Student
- Member of Orchestra
- Member of Orchestra Council
Interests
Technology
Law
Government
Timeline
Associate Lead - Petsmart
01.2021 - Current
Maricopa Community Colleges - Mesa Community College - Associate of Arts, Political Science
08.2020 - 05.2022
Host - Carrabba' Italian Grill
03.2019 - 03.2022