Thomas Castrillon

• Provided friendly and professional greetings to customers in the appliance showroom.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Maintained knowledge of products to educate customers on available appliance options and model variations.
• Placed special orders or called other stores to find desired items.
• Contacted buying customers soon after purchase to confirm satisfaction.
• Analyzed competitor strategies to identify opportunities for increased sales growth.
• Maintained records related to sales for store management.
• Demonstrated appliance features to customers in showroom.
• Answered customer inquiries regarding product features, pricing, and availability.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Created weekly sales reports for management review.
• Participated in team meetings to discuss strategies for increasing sales volume.
• Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
• Trained and mentored new professionals in appliance sales and customer service and led full store sales seminars.
• Established business relationships through email marketing and to generate repeat customers.
• Greeted customers to determine wants or needs.
• Coordinated schedules with customers for appliance deliveries, and installations.
• Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
• Processed orders for new appliances, parts, and accessories.
• Attended trade shows to promote company's products and services.
• Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
• Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
• Organized promotional events such as special sales or discounts.
• Approached customers and asked open-ended questions to better understand buying needs and budgets.
• Answered store and merchandise questions and led customers to wanted items.
• Provided product information and pricing to customers.
• Assisted customers in finding the right appliance for their needs and budget.
• Closed sales with ideal balance of tact and assertiveness and followed up proactively through delivery and installation.
• Exceeded customer satisfaction by finding creative solutions to problems.

Developed high-quality audio effects for various productions, ensuring a cohesive auditory experience

• Engineered advanced solutions for television aesthetics.
• Managed client interactions to enhance satisfaction.
• Enhanced overall store operations by offering help throughout.
• Increased client base through strategic planning with the book of business.

• Negotiated deals and handled complaints or objections.
• Performed cold calling to generate leads for prospective clients.
• Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Resolved customer complaints in a timely manner.
• Identified customer needs and tailored solutions accordingly.
• Collaborated with other departments to ensure successful delivery of services and products.
• Participated in team brainstorming sessions to develop new ideas for promotions.
• Operated register, handled cash and processed credit card transactions.
• Attended trade shows and industry events to promote products and services.
• Followed up with customers post-sale for feedback on product satisfaction.
• Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Provided customers with information on products and services available.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Answered requests and concerns with friendly and knowledgeable service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.