Thomas Cathcart
Newcomerstown,OH
Summary
Dynamic Sr Service Engineer with extensive field service experience at PT Tech LLC, excelling in technical solution development and maintenance planning. Cultivated strong client relationships, driving repeat business and referrals. Proven ability to optimize service costs and enhance equipment reliability through innovative troubleshooting and effective communication.
Overview
16
16
years of professional experience
Work History
Sr Service Engineer
PT Tech LLC
07.2017 - 03.2025
- Established strong relationships with customers by providing exceptional service, leading to repeat business and referrals.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Developed customized solutions for clients'' unique requirements, ensuring optimal performance of their systems.
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
Field Service Technician
PT Tech LLC
07.2014 - 07.2017
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Wheeled Vehicle Mechanic (91B)
US Army
11.2008 - 11.2014
- Maintained accurate records of vehicle repairs and parts inventory, streamlining the ordering process for replacement components.
- Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
- Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
Education
Diesel Mechanic -
WyoTech
Blairsville, PA03.2014
Skills
- Field service experience
- Remote support
- Maintenance planning
- Network configuration
- Maintenance scheduling
- Repair expertise
- System diagnostics
- Cost control
- Technical solution development
- Written and verbal communication
Timeline
Sr Service Engineer
PT Tech LLC
07.2017 - 03.2025
Field Service Technician
PT Tech LLC
07.2014 - 07.2017
Wheeled Vehicle Mechanic (91B)
US Army
11.2008 - 11.2014
Diesel Mechanic -
WyoTech
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