Thomas Cavanaugh

• Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements.
• In partnership with senior leadership, set product vision.
• Define and implement
• 40+ hours per week
• Analyzed state and federal legislation to develop product functionality to ensure it complies with existing legal requirements.,
• Collaborating with Executive Team, Sales, Customer Success and directly with Customers, assisted with improving market value on three separate product lines.
• Worked directly with customers to resolve blocking issues preventing them from going live
• Saved over one million dollars on one customer go live
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
• Prioritized roadmap in order to achieve product goals and metrics.
• Monitored market trends and competitor performance to update promotional strategies.
• Coordinated project planning and execution with team members and team leads.
• Analyzed metrics to measure product performance.
• Spearheaded collaborative efforts to bring products to market.
• Liaised with clients to better understand business needs.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Communicated effectively with team members to deliver updates on project milestones and deadlines.

• Oversee daily operations of multi-jurisdictional Public Safety Answering Point (PSAP) for three cities.
• Managed multi-million-dollar budget, staff licensing and supervision, software implementation, and security
• 50+ hours per week
• Created and implemented internal and external communication plans to establish consistent and timely messaging.
• Wrote content for press releases, website and social media campaigns.
• Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.
• Represented company at multiple public forums and conferences.

• Created positive working environment for direct reports, garnering organization's highest customer satisfaction ratings and employee retention numbers
• Audited public safety software used by five hundred public safety agencies, performed analysis and recommended improvements.
• Reducing backlog of support issues by 50% over six-months
• Consolidated five teams into one, reducing expenses and improving number of first-call resolutions
• Turned several multi-million dollars, at-risk customers
• Brought new products to market by analyzing proposed product requirements and product development programs, preparing return-on-investment analysis and establishing time schedules.

• Dean's List every semester
• Professional Development: Leadership training
• Relevant Coursework: Technology & Management

3.8 GPA