Seasoned Service Manager bringing 15 years of restaurant experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Scheduling for all front of the house personnel.
Interview and hire all front of the house staff.
Run service floor during shifts, supporting when needed in all areas (host, bar, to-go's, servers, bussers, etc.)
Respond to guest concerns and complaints.
Kitchen assistance when needed (have been fully trained in back of house).
Handle all liquor inventory and orders.
Oversee training program for the front of the house.
Depending on the day, either open or close the restaurant with additional duties to include ensuring all equipment is operating correctly and prepared for the shift, balance out the bar, to-go receipts and petty cash to ensure proper accounting.
Worked shifts as a server and bartender
Worked as needed as a "Key" server (hourly supervisor) for front of house
Traveled to two new Texas Roadhouse store openings as a Corporate Trainer and trained servers at the new restaurants prior to opening
Worked as a server when the restaurant opened, then moved to permanent position as a bartender
Hired as a server, then went on to work as a bartender