Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Celestre

Las Vegas,Nevada

Summary

Seasoned Service Manager bringing 15 years of restaurant experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

13
13
years of professional experience

Work History

Service Manager

Texas Roadhouse
12.2021 - Current

Scheduling for all front of the house personnel.


Interview and hire all front of the house staff.


Run service floor during shifts, supporting when needed in all areas (host, bar, to-go's, servers, bussers, etc.)


Respond to guest concerns and complaints.


Kitchen assistance when needed (have been fully trained in back of house).


Handle all liquor inventory and orders.


Oversee training program for the front of the house.


Depending on the day, either open or close the restaurant with additional duties to include ensuring all equipment is operating correctly and prepared for the shift, balance out the bar, to-go receipts and petty cash to ensure proper accounting.

Server, Bartender and Corporate Trainer

Texas Roadhouse
11.2013 - 12.2021

Worked shifts as a server and bartender


Worked as needed as a "Key" server (hourly supervisor) for front of house


Traveled to two new Texas Roadhouse store openings as a Corporate Trainer and trained servers at the new restaurants prior to opening



Bartender and Server

Tucano's
03.2012 - 06.2013

Worked as a server when the restaurant opened, then moved to permanent position as a bartender

  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server and Bartender

El Padrino's
08.2011 - 08.2012

Hired as a server, then went on to work as a bartender

Education

Associate of Arts - Communications

Truckee Meadows Community College
Reno, NV
06.2017

Skills

  • Customer Service Management
  • Employee Supervision
  • Teamwork and Collaboration
  • Employee Coaching and Mentoring
  • New Employee Hiring
  • Reliable and Responsible
  • Trustworthy and Honest
  • Multitasking and Organization

Timeline

Service Manager

Texas Roadhouse
12.2021 - Current

Server, Bartender and Corporate Trainer

Texas Roadhouse
11.2013 - 12.2021

Bartender and Server

Tucano's
03.2012 - 06.2013

Server and Bartender

El Padrino's
08.2011 - 08.2012

Associate of Arts - Communications

Truckee Meadows Community College
Thomas Celestre