Summary
Overview
Work History
Education
Skills
Timeline
Generic

THOMAS CERDA

Retail Management
Westminster,CO

Summary

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 15 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of all department. Energetic supervisor dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work History

Department Lead E-Commerce

Vons Companies
Redlands, CA
11.2018 - Current
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Developed departmental budgets and coordinated special projects.
  • Assessed student abilities and recommended appropriate placement in classes and special programs.

Team Leader Manager

Walmart Stores,INC
Moreno Valley, CA
11.2015 - 04.2020
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training and development.

Store Manager

Family Dollar Inc
Denver, CO
02.2012 - 12.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma -

Redlands East Valley High School
Redlands, CA
08.2002 - 06.2006

Certification - Dental Assisting

United Education Institute
Huntington Park, CA
09.2010 - 06.2012

Skills

Relationship building and management

undefined

Timeline

Department Lead E-Commerce

Vons Companies
11.2018 - Current

Team Leader Manager

Walmart Stores,INC
11.2015 - 04.2020

Store Manager

Family Dollar Inc
02.2012 - 12.2018

Certification - Dental Assisting

United Education Institute
09.2010 - 06.2012

High School Diploma -

Redlands East Valley High School
08.2002 - 06.2006
THOMAS CERDARetail Management