Thomas Cerda
Colton,CA
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at every company. Excelled in problem-solving and adaptability, achieving steady growth and increased team productivity. Skilled in customer service and e-commerce, demonstrating reliability and excellent communication.
Overview
13
13
years of professional experience
Work History
Membership Clerk
Costco
04.2023 - Current
- Identified opportunities for process improvements within the membership department, increasing overall productivity and effectiveness.
- Ensured compliance with all privacy laws when handling sensitive member information such as personal contact details or financial transactions history.
- Assisted in marketing efforts for membership drives, resulting in a steady growth of new members each quarter.
- Trained new hires on membership processes, contributing to a cohesive team environment focused on excellent customer service.
E-Commerce Supervisor
Vons
08.2020 - 07.2023
- Enhanced customer satisfaction by streamlining the order processing system.
- Ensured compliance with industry regulations regarding user privacy, payment processing, and shipping practices.
- Streamlined return processes to expedite refunds or exchanges while minimizing negative impact on overall sales figures.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
Front End Manager
Sam's Club & Walmart
11.2015 - 04.2020
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in all checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Store Manager
Family Dollar
02.2012 - 12.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Certificate of Technical Studies - Dental Hygiene
United Education Institute
Huntington Park, CA06-2012
High School Diploma -
Redlands East Valley
Redlands, CA06-2006
Skills
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Membership Clerk
Costco
04.2023 - Current
E-Commerce Supervisor
Vons
08.2020 - 07.2023
Front End Manager
Sam's Club & Walmart
11.2015 - 04.2020
Store Manager
Family Dollar
02.2012 - 12.2019
Certificate of Technical Studies - Dental Hygiene
United Education Institute
High School Diploma -
Redlands East Valley
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