Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephany Torijano

5843 Gregory Ave,# 6 LA,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

LEAD ADMITTING REPRESENTATIVE

KAISER
03.2023 - Current
  • Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
  • Reduced wait times for patients by efficiently managing bed assignments in coordination with nursing staff.
  • Provided excellent customer service to patients and their families during the registration process.
  • Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
  • Assisted in training new admitting representatives, sharing best practices for successful job performance.

Patient Access Representative

UCLA Health
09.2020 - 03.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Administrative Care Partner Cardiothoracic ICU

Los Angeles Children's Hospital
03.2017 - 07.2020
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Medical Assistant-Front Office

Cornea Eye Institute
11.2014 - 02.2019
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Provided medical billing and coding duties.

Education

Medical Assistant

American Career College
Los Angeles, CA
09.2012

General Education

Fairfax Senior High School
Los Angeles, CA
06.2012

Skills

  • Insurance Information Collection
  • Quality Assurance
  • Gathering Information From Patients
  • Registration and Admissions
  • Database Search and Data Entry Skills
  • Administrative and Office Support
  • Multitasking and Organization

Certification

  • Basic Life Support (American Heart Association)
  • Hospital Fire and Life Safety Certification
  • Fit test-N95

Timeline

LEAD ADMITTING REPRESENTATIVE

KAISER
03.2023 - Current

Patient Access Representative

UCLA Health
09.2020 - 03.2023

Administrative Care Partner Cardiothoracic ICU

Los Angeles Children's Hospital
03.2017 - 07.2020

Medical Assistant-Front Office

Cornea Eye Institute
11.2014 - 02.2019

Medical Assistant

American Career College

General Education

Fairfax Senior High School

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Stephany Torijano