Katherine Bik
Sachse,TX
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sunday School Teacher
Agape Baptist Church
Dallas, Texas
01.2023 - Current
- Provided weekly lessons based on Biblical teachings and stories.
- Assisted in the development of lesson plans, activities, and crafts.
- Encouraged positive behavior among students through rewards and recognition systems.
- Utilized technology tools such as computers or tablets for teaching purposes when appropriate.
- Fostered safe and nurturing learning environment in classroom to promote faith development.
Host
Seapot Korean Bbq
Plano, Texas
09.2024 - 10.2024
- Greeted guests upon arrival and provided them with menus.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Server
Korean BBQ Restaurant
Carrollton, Texas
03.2023 - 10.2023
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
Telemarketer
State Farm
Houston, Texas
03.2022 - 12.2022
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
AAMA Certification - Health Science
Medical School
New York, NYSkills
- Scheduling
- Database entry
- Technical Support
- Telephone reception
- Customer Service
- Lead Management
- Inbound and outbound calls
- Reservations Management
- Team Collaboration
- Strong interpersonal skills
- Detail Oriented
- Safe Food Handling
- Performance Improvement
- Positive and professional
- Public Speaking
- Child Development
- Educational Activities
- Performance Coordination
- Lesson Planning
- Records Management
Timeline
Host
Seapot Korean Bbq
09.2024 - 10.2024
Server
Korean BBQ Restaurant
03.2023 - 10.2023
Sunday School Teacher
Agape Baptist Church
01.2023 - Current
Telemarketer
State Farm
03.2022 - 12.2022
AAMA Certification - Health Science
Medical School