Experienced and results-oriented Store Manager with fifteen years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Hi, I’m
Thomas Chakonis
Store Manager
Fairfax,VA
Summary
Overview
8
years of professional experience
Work History
BJs Wholesale ClubFalls Church, VA
Club Manager
12.2023 - Current
Job overview
- Overseeing the operation and management of all club facilities with 120 team members in a 65-million-dollar club
- Developing and implementing strategies to attract new members and retain existing ones
- Managing club staff, including hiring, training, and performance evaluations
- Ensuring the club follows all laws and regulations
- Planning and coordinating events and activities for club members
- Managing the club’s budget and finances, including membership fees and expenses
- Maintaining high standards of customer service to enhance member experience
- Addressing and resolving any issues or complaints from club members
- Negotiating contracts with vendors and suppliers
- Ensuring the club’s facilities and equipment are well-maintained and safe for use
- Implementing and maintaining health and safety standards
- Increased sales YTD by 6.5%
- Beating fresh sales YTD by 1.2 million to plan
BJs Wholesale ClubMiami, FL
Assistant Club Manager
06.2023 - 12.2023
Job overview
- Providing supervision and training to staff of a team with 175 team member in a 90-million-dollar club
- Handling inquiries, complaints, and feedback from club members
- Overseeing club operations
- Managing inventory and employee schedules
- Preparing and managing budgets
- Planning and coordinating club events
- Implementing marketing strategies to attract new members
- Ensuring legal and safety guidelines are followed
- Increased sales during remodel by 3.5%
VolofitPembroke Pines, FL
General Manager/Head Coach
05.2022 - 06.2023
Job overview
- Tripled Membership growth within first three month in role
- Develop and manage all marketing through social media
- Recruit, hire and train front of house and personal trainers
- Planned and managed payroll
- Delegate and carry out administrative duties for Gym
- Planned, organized, and directed workouts
Vitamin ShoppePembroke Pines, FL
Store Manager
01.2020 - 05.2022
Job overview
- Developed store strategies to raise customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to store staff
- Use product knowledge, product information and available resources to educate the team and customers and assist them in making product selections that are right for them
- Aid the management team in the implementation of merchandising and operational procedures
- Perform category maintenance by rotating products according to the company’s product rotation policy
TargetClark, NJ
Store Director
02.2019 - 12.2019
Job overview
- Responsible for developing store strategies to expand store traffic and optimize stores gross margin for a $53million-dollar store
- Created strategies to meet and exceed sales goals through training, motivating, mentoring and providing feedback to managers and store team
- Ensured high level of guest satisfaction through the execution of guest service tactics
- Responsible for overall store scheduling and oversaw manager’s delegation of tasks to store team
- Managed operational performance, logistical best practices, and was responsible for profit and loss management to reduce annual shortage
- Evaluated staff performance against company expectations and increased task productivity
TargetLinden, NJ
Store Director
04.2018 - 02.2019
Job overview
- Responsible for developing store strategies to expand store traffic and optimize stores gross margin for a $32million-dollar store
- Increased sales by 10% within one fiscal year
- Created strategies to meet and exceed sales goals through training, motivating, mentoring, and providing feedback to managers and store team
- Achieved high level of guest satisfaction through the execution of guest service tactics
- Responsible for overall store scheduling and oversaw manager’s delegation of tasks to store team
- Oversaw operational performance, logistics, and was responsible for profit and loss management to reduce annual shortage
TargetCloster, NJ
Store Director (New Store Location)
06.2016 - 04.2018
Job overview
- Opened brand new store location which included hiring, end to end setup of sales floor and stock room, customer specific merchandising and implementing company best practices to meet and exceed sales goals
- Partnered with headquarters to create awareness and excitement of new location through a three-month marketing and community plan prior to store opening
- Organized and implemented specific training plans for all new employees that focused on business mission, vision, goals and individual contribution to the organization
- Evaluated staff performance against expectation to increase productivity
- Created new sales strategies and provided feedback on assortment while partnering with Headquarters within the first year to increase sales and guest loyalty for new location
- Exceeded sales goal by 3% within the first year of location being open
- Received company issued award of 'Rookie of the Year' for New Jersey in 2017 for contributions to the store and organization within the first year of being a Store Director
Education
Paramus High SchoolParamus
GED
06-2008
University Overview
Skills
- Payroll & Scheduling Expert
- Interpersonal Leadership Expert
- Strategic Thinking Expert
- Conflict Resolution Expert
- Time Management Expert
Timeline
Club Manager
BJs Wholesale Club
12.2023 - Current
Assistant Club Manager
BJs Wholesale Club
06.2023 - 12.2023
General Manager/Head Coach
Volofit
05.2022 - 06.2023
Store Manager
Vitamin Shoppe
01.2020 - 05.2022
Store Director
Target
02.2019 - 12.2019
Store Director
Target
04.2018 - 02.2019
Store Director (New Store Location)
Target
06.2016 - 04.2018
Paramus High School
GED
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