THOMAS CHAPMAN
Anaheim,CA
Summary
Customer Service Professional. Self-Starter with excellent public relations etiquette, organizational skills, and willingness to meet and exceed goals set, seeking a position utilizing my experience and knowledge.
Experienced with HR administrative tasks, including employee records management and recruitment support. Utilizes excellent organizational skills to streamline processes and boost team coordination. Knowledge of HR procedures and compliance ensures smooth operations and reliable support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Administrative Assistant
Pacific Trucks, LLC
03.2023 - 11.2023
- Responsible for completing a variety of tasks to support the daily operations of the HR department by assisting in the following areas: employee recruiting and onboarding through Paycom database, eSkill testing along with in-service training through Mineral, and related staff services. Employee Records Management along with Involvement assisting in legal matters related to the Company. Handling employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff. Assisting with tasks related to team activities and employee recognition programs. Responding to inquiries regarding policies, procedures, and programs, drafting templates for HR documents and working with other members of the department to oversee the hiring and onboarding process for company employees. Independently performs highly responsible skilled administrative duties related to the operation of the HR department.
Field Chief Supervisor
The Wall Las Memorias
07.2019 - 04.2021
- Supervising Program Managers and Leads to complete program objectives & goals. Staff accountability with Policies and Procedures. Facilitating and approval of Time Sheets, and schedule changes on the TSheets database including staff who is running late, overtime, and any sick time. Facilitating weekly All Staff meetings and Program Leads meetings. Assist staff with Programmatic concerns. Assisting Senior Director of Programs with office operations and Human Resources by interviewing potential Staff Positions, facilitating new staff on-boarding, and agency documentation including processing vacation requests including getting them signed and approved by ED. Assisting in facilitating office and program supplies. The internal leader provides all staff with a strong day-to-day leadership presence that promotes cross-team collaboration, communication, and a commitment to success. Serves as the ED’s primary advisor regarding organizational strategy and goals, team management, and organizational practices. Programs included were HIV Testing & Prevention, Substance Abuse, Transitional Age Youth (TAY), and Names project for the Monument. A key player in developing and implementing a strategic planning process to achieve TWLMP’s long-term strategic goals and objectives. Lead staff mentoring and development using a supportive and collaborative approach. Maintain continuous lines of communication, keeping the ED informed of all critical issues of programs and staffing concerns.
Director of Support Services
Radiant Health Centers (Formally ASF)
07.2015 - 01.2019
- Responsible for planning, development, implementation, and evaluation of all aspects of RHC’s Nutrition, Transportation, and Volunteer Services. Acts as liaison between RHC and other community-based and public providers of health and support services. Other responsibilities include providing general management of public and private contracts including reporting on multiple CDBG. Develops and assures compliance with annual program budgets. Assists with grant writing and compiles statistical information for grant reporting. Supervises, Two Part-time Food Pantry Coordinators, a Registered Dietitian, a Volunteer Coordinator, and Transportation Department Supervisor along with two Drivers. Approves and monitors budgets, Nutrition Services, Transportation Services, and Volunteer Services. Develops eligibility criteria, program rules and regulations, and quality assurance standards for applicable programs administered by RHC Services as liaison with and maintains positive relationships with HIV service providers in Orange County. Negotiates the role of RHC’s staff with other service providers. Represents RHC to the community regarding the needs and options for persons living with HIV/AIDS. Acts as a facilitator for an integrated service delivery system among and between community service providers to ensure a cohesive system. Direct and engage volunteers who support this position and provide ongoing training and support to ensure quality service on behalf of volunteers. Safety Manager to all Centers and in charge of Emergency Response Team and Lead Staff for completion of National Certification becoming a Service Enterprise organization.
Volunteer Coordinator
AIDS Services Foundation Orange County
06.2013 - 07.2015
- Responsible for recruiting and scheduling volunteers and Student Interns for various Foundation opportunities. Coordinating all volunteers for the Front Desk Reception shifts. recruit and schedule all volunteers for the Food Pantry and Food Pantry delivery. Interview and orientation for all student Interns from various Universities. Recruit and coordinate all volunteers for ASF’s Gala, Fashion Show, Orange County Bike Ride for AIDS, Holiday Party, AIDS Walk and Outreach Events. Responsible for all volunteer records on Raiser’s Edge database. All orientations and HIPAA trainings for all volunteers & Interns. Staff Partner for VITA Tax program. Knowledgeable in daily functions of the Food Pantry and Transportation Services. Active supervisor as needed when Director of Support Services is unavailable.
Education
Diploma -
La Mirada High School
06.1985
Skills
- Customer Service
- Scheduling
- Time Reporting
- HR On-boarding & Documentation
- Budgets & Billing
- MS Word, Outlook & Excel
- Raiser’s Edge, Client Track & Auction Maestro, Paycom, eSkill Databases
- Safety Training
- Administrative skills
- Conflict management
- Teaching
- Team player
- HR policies
- Maintaining files
- Computer literacy
- Word processing
- Monitoring
- Assessing performance
Certification
- September 2013 – Volunteer Certificate from OneOC
- May 2016 – Management Skills Certificate from OneOC
Activities
Have volunteered for a large variety of theatrical venues with a wide range of responsibilities which have included: Stage manager, assistant stage manager, assistant director & box office assistant, and personal assistant to the director. Venues have included work at Costa Mesa Playhouse, Fullerton Civic Light Opera, One More Productions, Theatre Out, and Cypress Civic Theater as well as numerous benefit concerts and fund-raising events.
Timeline
Human Resources Administrative Assistant
Pacific Trucks, LLC
03.2023 - 11.2023
Field Chief Supervisor
The Wall Las Memorias
07.2019 - 04.2021
Director of Support Services
Radiant Health Centers (Formally ASF)
07.2015 - 01.2019
Volunteer Coordinator
AIDS Services Foundation Orange County
06.2013 - 07.2015
Diploma -
La Mirada High School