Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
THOMAS CHMIELEWSKI

THOMAS CHMIELEWSKI

STRATFORD,CT

Summary

IT Technician with a strong focus on customer satisfaction, delivering efficient response times and clear communication. Expertise in hardware replacement, repair, and anti-virus software installation. Demonstrated success in maintaining business operations with minimal downtime.

Overview

15
15
years of professional experience
1
1
Certification

Work History

OPERATIONS ASSOCIATE

The Home Depot
Stratford, USA
06.2014 - Current
  • Organized and located inventory using computer systems and spreadsheet software.
  • Negotiated prices, discount terms, and transportation arrangements for merchandise.
  • Managed departmental purchasing operations to optimize efficiency and cost-effectiveness.
  • Collaborated with sales and purchasing teams to assess customer needs and preferences.
  • Examined, selected, ordered, and purchased merchandise at favorable prices based on quality standards.
  • Monitored sales records and economic trends to forecast consumer buying patterns.
  • Recommended mark-up rates, mark-down rates, and selling prices for merchandise.
  • Conducted vendor interviews to develop desired products aligned with market demand.

Customer Experience Specialist

JobTarget
Stamford, CT
09.2021 - 08.2024
  • Delivered exceptional customer support via multiple communication channels.
  • Resolved inquiries swiftly using internal knowledge base tools.
  • Assisted customers in effectively navigating JobTarget platform.
  • Tracked shipment progress to ensure timely product delivery.
  • Analyzed recurring issues to formulate efficient response strategies.
  • Collaborated with team members to enhance service delivery processes.
  • Generated reports summarizing key performance metrics for management review.
  • Prevented key account losses by researching discrepancies and implementing solutions.

Technical Customer Support Specialist

JobTarget
Stamford, Connecticut
09.2021 - 08.2024
  • Resolved software issues through effective troubleshooting and use of diagnostic tools.
  • Documented customer interactions accurately in support ticketing system.
  • Collaborated with engineering teams to escalate complex technical problems efficiently.
  • Conducted training sessions for customers on new product features and updates.
  • Assisted clients remotely with installation processes and configuration settings.
  • Maintained up-to-date knowledge of company products by reviewing updates and release notes.
  • Ensured timely communication with customers regarding support requests.
  • Analyzed system performance logs to preemptively identify potential issues.

Shipping and Receiving Coordinator

Lockheed Martin Corporation
Stratford, Connecticut
11.2020 - 08.2021
  • Coordinated shipping schedules to ensure timely delivery and receipt of materials.
  • Managed inventory records through advanced tracking systems and software.
  • Oversaw loading and unloading activities, ensuring compliance with safety regulations.
  • Trained new staff on shipping procedures and inventory management best practices.
  • Collaborated with cross-functional teams to enhance logistics processes.
  • Conducted regular inventory audits to maintain accuracy and accountability.
  • Implemented best practices for receiving materials to boost operational efficiency.
  • Maintained accurate records of incoming and outgoing shipments.

TECHNOLOGY FIELD TECH

Ansonia Public Schools
Ansonia, USA
06.2014 - 10.2020
  • Administered computer networks and computing environments, ensuring optimal hardware and software configurations.
  • Executed data backups and disaster recovery operations to safeguard information integrity.
  • Diagnosed and resolved hardware, software, and network issues, replacing defective components as needed.
  • Planned and implemented network security measures to protect critical data and systems.
  • Configured and monitored email applications and virus protection software to enhance security.
  • Operated master consoles to oversee computer system performance and manage network access.
  • Designed and tested hardware, networking software, and operating system configurations.
  • Conducted research on emerging technologies and recommended implementations based on findings.

BASKETBALL MANAGER

Sterling House
Stratford, USA
06.2010 - 08.2016
  • Officiated sporting events to uphold standards and enforce game rules.
  • Judged performances in competitions to award points and determine results.
  • Inspected equipment and examined participants for compliance with safety regulations.
  • Tracked event times, managing race starts and stopping play when necessary.
  • Signaled participants and officials regarding infractions to regulate competition.
  • Verified scoring calculations before announcing competition winners.
  • Resolved rule infractions and complaints, applying penalties as needed.
  • Educated participants on rules and regulations governing respective sports.

Education

High School Diploma -

BUNNELL HIGH SCHOOL
Stratford, CT
06.2014

Skills

  • Customer support and advocacy
  • CRM software proficiency
  • Salesforce expertise
  • Team collaboration
  • Administrative support
  • Member account management
  • Adaptability and flexibility
  • Customer retention strategies
  • Social perceptiveness
  • POS systems management
  • Conflict resolution
  • Software troubleshooting
  • Data analysis and retention
  • Inventory optimization
  • Technical documentation skills
  • Multitasking and time management
  • Network troubleshooting
  • Hardware installation support
  • Information security practices
  • Server maintenance and optimization
  • Debugging skills
  • Help desk management
  • Application support services
  • Virtualization technologies expertise
  • Remote technical assistance

Certification

  • Google Ads Fundamentals
  • Google Search Advertising
  • Google Video Advertising
  • Google Shopping Advertising
  • Google Mobile Advertising

References

References available upon request

Timeline

Customer Experience Specialist

JobTarget
09.2021 - 08.2024

Technical Customer Support Specialist

JobTarget
09.2021 - 08.2024

Shipping and Receiving Coordinator

Lockheed Martin Corporation
11.2020 - 08.2021

OPERATIONS ASSOCIATE

The Home Depot
06.2014 - Current

TECHNOLOGY FIELD TECH

Ansonia Public Schools
06.2014 - 10.2020

BASKETBALL MANAGER

Sterling House
06.2010 - 08.2016

High School Diploma -

BUNNELL HIGH SCHOOL

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