Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Church

Oklahoma City

Summary

Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.

Recognized with prestigious Company awards, adept in operations management and customer service, consistently fostering environments that enhance success and profitability.

Scalable process Driven models to recognize key KPI growth and opportunities and leverage local leadership for optimal performance.

Overview

14
14
years of professional experience

Work History

General Manager

RNR Tires LLC
05.2021 - 05.2024
  • Manage the day to day operations of the Sales Team, Accounts Team, and Shop Team
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Enhanced employee morale by fostering a positive work environment that promotes teamwork, collaboration, and professional growth opportunities
  • Ensure TIA standards are met daily with the customer safety top of mind, adhere to company standards, exceed company expectations, and deliver exceptional customer experience for the life cycle of the customer
  • Ensure Collections, Sales, and Inventory Management lead to Profit driven Model
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

District Manager

Connectivity Source
02.2016 - 04.2021
  • Act as a liaison between corporate headquarters and my area’s stores by making regular visits and interacting
    with management. Supervised various locations, enforcing high-quality standards of operation and sales processes.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Directed successful store openings and closings, managing logistics, staffing, training, and promotional efforts to ensure seamless transitions.
  • Managed Multiple KPI's from Labor to Budget, P & L, Growth (Voice, Mobile Internets, Home Internet), Customer Satisfaction (NPS, CSAT), Google Survey and Online Presence, from managing All 4 walls of the business to making sure we performed based on business needs and expectations – 7 + KPI's managed daily.
  • Fostered a culture of recognition and thanks, Built Reports for Daily, Weekly, Quarterly, and Yearly recognition of meeting and exceeding KPI's.
  • Implemented and Oversaw Multiple process to maintain accurate staffing levels, proper labor budgets, weekly one on ones highlighting success and opportunities, recognition of talent in the space to develop grow and cultivate the culture.
  • Honored twice as a CS Champion, earning recognition with all-inclusive yearly trips.
  • Maintained industry low attrition rates through effective cultural and procedural practices.
  • Acted as Interim Director in transition, traveling and implementing winning strategies to other districts and training District Managers company standards and expectations.

Retail Store Manager

Wireless Vision
02.2016 - 04.2021
  • Maintained a clean and organized store appearance to enhance the overall customer experience.
  • Completed routine store inventories.
  • Managed inventory control processes to optimize back stock, control costs, and ensure adequate sales floor levels to meet business needs.
  • Coached and trained employees on various sales techniques, handling complex issues, and managing difficult customer interactions.
  • Led staffing, training, coaching, and development for multiple stores, serving as the training location for the district.
  • Worked multiple KPI's to Manage a Profitable Business both on the Leaderboard as well as the P&L statement
  • Built reports to analyze and understand Daily success, leading to weekly, monthly, quarterly, and yearly overall success.
  • Graduated from Wireless Vision University (Multi-Unit Training Program).
  • Achieved recognition as a two-time recipient of the Yearly Contest, earning all-inclusive trips to Vision Club.
  • Twice awarded the Value Award for modeling company core values.

General Manager

Best Buy
08.2010 - 01.2016
  • Managed budget implementations, employee reviews, training, schedules, and delivering on expected KPI's
  • Managed a diverse team of professionals, fostering a positive work environment with a focus on both employee satisfaction and customer satisfaction
  • Developed and implemented strategies to increase sales and profitability
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
  • 212% Comp YOY, 142% rev to budget, 136% to P & L in first 12 months
  • Formulated policies and procedures to streamline operations while maintaining both store channel and omni-channel
  • Built and fostered relationships throughout the company to cultivate a number of ideas and winning strategies to test and implement through proper process
  • KPI success through proper implementation of process while maintaining the integrity of the business and spinning multiple plates to win across multiple KPI's

Education

Associates -

Oklahoma City Community College

Skills

  • Leadership and team building
  • Sales & Operations Management
  • Recruiting and Hiring
  • Team Player
  • Strategic Planning
  • Efficient multi-tasker
  • Customer Relationship Management
  • Great with Microsoft Office and Sheets
  • Budget Management
  • Business Development
  • Revenue Generation

Timeline

General Manager

RNR Tires LLC
05.2021 - 05.2024

District Manager

Connectivity Source
02.2016 - 04.2021

Retail Store Manager

Wireless Vision
02.2016 - 04.2021

General Manager

Best Buy
08.2010 - 01.2016

Associates -

Oklahoma City Community College

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Thomas Church